List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine system changes required | 1.1 Determine and record required changes to system 1.2 Ensure documentary evidence exists to support changes and evaluate changes required 1.3 Complete documentation required according to maintenance methodologies 1.4 Clarify and confirm nature of the changes with the client 1.5 Obtain technical data from reliable sources and request other resources that may be required to complete the changes |
2. Carry out system changes | 2.1 Plan the procedure to effect intended changes 2.2 Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation 2.3 Copy initialisation or configuration files prior to implementation 2.4 Create a roll-back path in the event of failure 2.5 Ensure changes required in software are made according to project or organisational guidelines 2.6 Test and verify that the changes have been made according to implementation guides and organisational standards |
3. Present changes to client | 3.1 Demonstrate changes to the client and explain the impact of these changes 3.2 Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required 3.3 Update documentation and repositories according to standards and update modifications made to the change management system |
4. Perform handover to client | 4.1 Update documentation and client procedures to reflect changes made 4.2 Secure sign-off of acceptance documents by client 4.3 Facilitate handover of modified system to client's operational area |
Evidence of the ability to:
evaluate, document and implement changes to the system with minimum disruption to the system and client users
hand over the project to the client with instructions and updated documentation.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
identify and describe business scheduling requirements
identify change control procedures
describe client business domain
discuss current industry accepted hardware and software products
discuss emerging standards for data and voice communications
outline the system's current functionality
discuss the features of the system under modification
outline the organisational policy and procedures with regard to system changes
recognise vendor software services with regard to system changes.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a computer
system software currently used in industry
technical manuals and tools.
Assessors must satisfy NVR/AQTF assessor requirements.