Assessor Resource

ICTICT407
Maintain website information standards

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to publish new content and establish and maintain the accuracy and usability of current content on client websites. It applies to individuals working in the web area who provide support in small to medium enterprises (SMEs).

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare and publish organisational content and information required by industry for website

1.1 Validate organisational information and seek approval prior to uploading to a website

1.2 Ensure specific details of the organisation are made available on the website

1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

1.4 Develop and make available organisational information

2. Provide navigation links and payment information

2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

2.2 List various payment options on the website

3. Ensure disclosure of policies and services

3.1 Present a clear website statement outlining charges

3.2 Present warranty information on appropriate screen, prior to finalising orders

3.3 Provide after-sales support and services information, and direct the website user to its location

3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

4. Communicate product or service conditions and notifications

4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

5. Ensure customer service support

5.1 Explain service standards and make them available to all potential and current website users

5.2 Ensure website users have a method for providing feedback on aspects of information held on the website

5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised

Evidence of the ability to:

apply current programming practices in the preparation and publishing of the organisation web site

comply with organisation, legislative and industry requirements

develop policies applicable to cancellations, returns and refunds

display a site accessible to a variety of customers via electronic communication

develop and modify information to meet the requirements for an effective and efficient e-commerce interaction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline consumer protection legislation

identify content features, including clarity and readability

discuss document design, web design and usability

interpret electronic commerce modelling language

discuss information architecture principles

discuss instructional design principles

identify obligations of merchants and service providers

identify organisational requirements

outline privacy legislation.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a range of organisational policies, procedures and guidelines

customer service manuals and general data

appropriate organisational structures

information standards for legislative and organisational requirements

software and web development tools.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare and publish organisational content and information required by industry for website

1.1 Validate organisational information and seek approval prior to uploading to a website

1.2 Ensure specific details of the organisation are made available on the website

1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

1.4 Develop and make available organisational information

2. Provide navigation links and payment information

2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

2.2 List various payment options on the website

3. Ensure disclosure of policies and services

3.1 Present a clear website statement outlining charges

3.2 Present warranty information on appropriate screen, prior to finalising orders

3.3 Provide after-sales support and services information, and direct the website user to its location

3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

4. Communicate product or service conditions and notifications

4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

5. Ensure customer service support

5.1 Explain service standards and make them available to all potential and current website users

5.2 Ensure website users have a method for providing feedback on aspects of information held on the website

5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised

Evidence of the ability to:

apply current programming practices in the preparation and publishing of the organisation web site

comply with organisation, legislative and industry requirements

develop policies applicable to cancellations, returns and refunds

display a site accessible to a variety of customers via electronic communication

develop and modify information to meet the requirements for an effective and efficient e-commerce interaction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline consumer protection legislation

identify content features, including clarity and readability

discuss document design, web design and usability

interpret electronic commerce modelling language

discuss information architecture principles

discuss instructional design principles

identify obligations of merchants and service providers

identify organisational requirements

outline privacy legislation.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a range of organisational policies, procedures and guidelines

customer service manuals and general data

appropriate organisational structures

information standards for legislative and organisational requirements

software and web development tools.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Validate organisational information and seek approval prior to uploading to a website 
Ensure specific details of the organisation are made available on the website 
Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards 
Develop and make available organisational information 
Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website 
List various payment options on the website 
Present a clear website statement outlining charges 
Present warranty information on appropriate screen, prior to finalising orders 
Provide after-sales support and services information, and direct the website user to its location 
Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions 
Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to 
Ensure the website provides facilities to confirm orders and cancellations as quickly as possible 
Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival 
Explain service standards and make them available to all potential and current website users 
Ensure website users have a method for providing feedback on aspects of information held on the website 
Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised 

Forms

Assessment Cover Sheet

ICTICT407 - Maintain website information standards
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTICT407 - Maintain website information standards

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: