List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify and analyse documentation requirements and client needs | 1.1 Consult with client to identify documentation requirements 1.2 Interpret and evaluate documentation requirements and confirm details with client 1.3 Investigate industry and documentation standards for requirements 1.4 Define and document the scope of work to be produced 1.5 Consult with client to validate and confirm the scope of work |
2. Design documentation | 2.1 Identify information requirements with reference to layout and document structure 2.2 Create document templates and style guides consistent with information requirements 2.3 Conduct a review of the system in order to understand its functionality 2.4 Extract content that meets information requirements according to copyright restrictions 2.5 Develop the structure of the technical documentation, giving focus to the flow of information, style, tone and content format 2.6 Validate the technical documentation structure with the client |
3. Develop documentation | 3.1 Write technical documentation based on the template and scope of work using the information gathered 3.2 Translate technical terminology into plain English where appropriate 3.3 Apply content format and style according to documentation standards and templates |
4. Evaluate and edit documentation | 4.1 Submit technical documentation to appropriate person for review 4.2 Gather and analyse feedback 4.3 Incorporate alterations into the technical documentation 4.4 Edit the technical documentation for technical and grammatical accuracy |
5. Prepare documentation for publication | 5.1 Check that the completed technical documentation meets client requirements and scope of work 5.2 Submit the technical documentation to appropriate person for approval 5.3 Prepare the technical documentation for publication and distribution using appropriate channels |
Evidence of the ability to:
establish customer needs
design and develop technical documentation, such as system, procedures, training material and user guides, incorporating appropriate standards
update document with client feedback
prepare documentation for publication.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe content features, such as clarity and readability
outline the principles of document design, web design and usability
explain the functions and features of templates and style guides
explain instructional design principles
list organisational policies, procedures and standards that cover document design.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
technical specifications
documentation standards
organisational resources and documentation
information about system, platform, network or application being documented
relevant standards
appropriate word processing software.
Assessors must satisfy NVR/AQTF assessor requirements.