Assessor Resource

ICTICT410
Conduct post-implementation ICT system reviews

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to plan and execute an information and communications technology (ICT) system review following implementation at a point where the system has been operational for some time.

It applies to individuals working in a range of ICT development roles in small to medium enterprises (SMEs) and who are required to review the success of a project with a view to contributing to best practice for future projects.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Schedule review

1.1 Review organisational guidelines and criteria procedures to identify system implementation results

1.2 Convert the review process into specific criteria

1.3 Contact the appropriate person to schedule timing and venue of review

1.4 Prepare work schedule for the review, based on organisational guidelines, identifying action, items and staff involved

1.5 Contact appropriate vendor and other organisations regarding support or service commitments

2. Carry out review

2.1 Explain the purpose of the review to stakeholders

2.2 Use techniques to obtain data on the areas under review

3. Document and publish results

3.1 Document and record information relating to the system review

3.2 Distribute review results and related documentation to stakeholders

3.3 Gather feedback from stakeholders about the review document

3.4 Schedule additional meetings and discuss the review findings with stakeholders

3.5 Finalise recommendations and action items from the review and distribute to appropriate person

Evidence of the ability to:

plan a review of a system after the implementation has been completed and has been operational for some time

carry out the review

document the results.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify client business domain

identify current industry accepted hardware and software products

discuss implementation process and issues

compare review techniques

identify specific project concerned

discuss role of stakeholders and the degree of stakeholder involvement in a review.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a personal computer (PC) where software installation may be performed

use of software currently used in industry

documents detailing organisational style guide or policies

server and workstation hardware and software

an internet connection

an operational system and specifications.

Assessors must satisfy NVR/AQTF assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Schedule review

1.1 Review organisational guidelines and criteria procedures to identify system implementation results

1.2 Convert the review process into specific criteria

1.3 Contact the appropriate person to schedule timing and venue of review

1.4 Prepare work schedule for the review, based on organisational guidelines, identifying action, items and staff involved

1.5 Contact appropriate vendor and other organisations regarding support or service commitments

2. Carry out review

2.1 Explain the purpose of the review to stakeholders

2.2 Use techniques to obtain data on the areas under review

3. Document and publish results

3.1 Document and record information relating to the system review

3.2 Distribute review results and related documentation to stakeholders

3.3 Gather feedback from stakeholders about the review document

3.4 Schedule additional meetings and discuss the review findings with stakeholders

3.5 Finalise recommendations and action items from the review and distribute to appropriate person

Evidence of the ability to:

plan a review of a system after the implementation has been completed and has been operational for some time

carry out the review

document the results.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify client business domain

identify current industry accepted hardware and software products

discuss implementation process and issues

compare review techniques

identify specific project concerned

discuss role of stakeholders and the degree of stakeholder involvement in a review.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a personal computer (PC) where software installation may be performed

use of software currently used in industry

documents detailing organisational style guide or policies

server and workstation hardware and software

an internet connection

an operational system and specifications.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review organisational guidelines and criteria procedures to identify system implementation results 
Convert the review process into specific criteria 
Contact the appropriate person to schedule timing and venue of review 
Prepare work schedule for the review, based on organisational guidelines, identifying action, items and staff involved 
Contact appropriate vendor and other organisations regarding support or service commitments 
Explain the purpose of the review to stakeholders 
Use techniques to obtain data on the areas under review 
Document and record information relating to the system review 
Distribute review results and related documentation to stakeholders 
Gather feedback from stakeholders about the review document 
Schedule additional meetings and discuss the review findings with stakeholders 
Finalise recommendations and action items from the review and distribute to appropriate person 

Forms

Assessment Cover Sheet

ICTICT410 - Conduct post-implementation ICT system reviews
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTICT410 - Conduct post-implementation ICT system reviews

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: