Assessor Resource

ICTICT412
Coordinate and maintain ICT work teams

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to establish and manage work teams and their performance in an information and communications technology (ICT) environment.

It applies to individuals who are competent in a wide range of general information and communications technologies (ICT) and work in a management capacity within a small to medium enterprise (SME).

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team

1.1 Select and identify suitable team members for a particular project or problem

1.2 Secure agreement from appropriate persons for release of team members

1.3 Identify the type of work team

1.4 Determine time allocation for team members to suit team operations or nature of the project or problem

1.5 Define team and individual responsibilities

1.6 Define how team performance will be measured

2. Coordinate team

2.1 Clarify and plan tasks in consultation with the team

2.2 Allocate tasks appropriately

2.3 Determine and apply motivational factors

2.4 Represent the team at meetings

2.5 Work with team members to manage interpersonal conflict

3. Conduct team activities and review team performance

3.1 Regularly review team performance against objectives and take corrective action where necessary

3.2 Regularly communicate with the team on policies, plans and other matters affecting the team

3.3 Seek the input of team members during the decision making process

3.4 Consult the team regarding proposed workplace changes and improvements to processes

3.5 Recognise team and individual achievement

3.6 Validate team objectives against targets

3.7 Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile

Evidence of the ability to:

establish and coordinate teams to meet objectives

prioritise work schedules to meet organisational guidelines

provide leadership and guidance to others in the application and planning of project tasks

review the performance of the team.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline business planning processes relevant to the development of information and communications technology (ICT) business solutions, such as when delegating responsibility and authority

outline team-building techniques

outline the principles of effective communication

outline change management systems

identify the client business domain

describe conflict resolution practices

outline current business practices relating to preparing reports

identify the general features and capabilities of current industry accepted hardware and software products

identify information gathering techniques

identify workplace health and safety (WHS) requirements relating to work safety, environmental factors and ergonomic considerations

outline principles of equal employment opportunity (EEO) and anti-discrimination

identify relevant quality assurance practices.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

team members

organisational policies and operational planning documentation

current industry products and services.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team

1.1 Select and identify suitable team members for a particular project or problem

1.2 Secure agreement from appropriate persons for release of team members

1.3 Identify the type of work team

1.4 Determine time allocation for team members to suit team operations or nature of the project or problem

1.5 Define team and individual responsibilities

1.6 Define how team performance will be measured

2. Coordinate team

2.1 Clarify and plan tasks in consultation with the team

2.2 Allocate tasks appropriately

2.3 Determine and apply motivational factors

2.4 Represent the team at meetings

2.5 Work with team members to manage interpersonal conflict

3. Conduct team activities and review team performance

3.1 Regularly review team performance against objectives and take corrective action where necessary

3.2 Regularly communicate with the team on policies, plans and other matters affecting the team

3.3 Seek the input of team members during the decision making process

3.4 Consult the team regarding proposed workplace changes and improvements to processes

3.5 Recognise team and individual achievement

3.6 Validate team objectives against targets

3.7 Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile

Evidence of the ability to:

establish and coordinate teams to meet objectives

prioritise work schedules to meet organisational guidelines

provide leadership and guidance to others in the application and planning of project tasks

review the performance of the team.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline business planning processes relevant to the development of information and communications technology (ICT) business solutions, such as when delegating responsibility and authority

outline team-building techniques

outline the principles of effective communication

outline change management systems

identify the client business domain

describe conflict resolution practices

outline current business practices relating to preparing reports

identify the general features and capabilities of current industry accepted hardware and software products

identify information gathering techniques

identify workplace health and safety (WHS) requirements relating to work safety, environmental factors and ergonomic considerations

outline principles of equal employment opportunity (EEO) and anti-discrimination

identify relevant quality assurance practices.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

team members

organisational policies and operational planning documentation

current industry products and services.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Select and identify suitable team members for a particular project or problem 
Secure agreement from appropriate persons for release of team members 
Identify the type of work team 
Determine time allocation for team members to suit team operations or nature of the project or problem 
Define team and individual responsibilities 
Define how team performance will be measured 
Clarify and plan tasks in consultation with the team 
Allocate tasks appropriately 
Determine and apply motivational factors 
Represent the team at meetings 
Work with team members to manage interpersonal conflict 
Regularly review team performance against objectives and take corrective action where necessary 
Regularly communicate with the team on policies, plans and other matters affecting the team 
Seek the input of team members during the decision making process 
Consult the team regarding proposed workplace changes and improvements to processes 
Recognise team and individual achievement 
Validate team objectives against targets 
Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile 

Forms

Assessment Cover Sheet

ICTICT412 - Coordinate and maintain ICT work teams
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTICT412 - Coordinate and maintain ICT work teams

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: