List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop process reengineering strategies | 1.1 Research and determine target process for re-engineering action 1.2 Develop process re-engineering plan 1.3 Determine and document strategic importance of process 1.4 Establish and document performance standards and benchmarks for new process 1.5 Seek feedback and suggestions from client on proposed process re-engineering |
2. Implement process re-engineering strategies | 2.1 Compare suggestions with process re-engineering plan to determine suitability for business requirements 2.2 Incorporate suggestions where appropriate 2.3 Implement new process into business structure and leave sufficient scope for changing capacity or upgrades |
3. Monitor organisational context | 3.1 Monitor new process to measure performance levels 3.2 Determine and document benefits of the new process to the business 3.3 Identify and document training needs for staff 3.4 Analyse cultural and political impact of the new process 3.5 Document new process and disseminate information to appropriate person |
Evidence of the ability to:
develop and document a re-engineering process that supports organisational objectives
take into consideration the complex interdependencies between organisational and external drivers
implement a re-engineering process
monitor and analyse the impact of the process in the organisation.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
discuss business case preparation process and how it can be applied to developing organisational strategies
identify and summarise relevant laws and standards as they apply to process re-engineering strategies, including:
benchmarks
copyright
intellectual property
ethics
cultural and political diversity
outline the impact that new processes may have on an organisation
outline procedures relating to consulting internally and externally.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
a process re-engineering plan
analysis software
e-business models
modelling software
an organisational strategy
an organisational structure and culture
a personal computer (PC)
stakeholder analysis.
Assessors must satisfy NVR/AQTF assessor requirements.