Assessor Resource

ICTICT512
Plan process re-engineering strategies for business

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to select a process to be re-engineered, to plan for its re-engineering, and to understand the strategic, organisational and change context in which it is to be re-engineered.

It applies to individuals working in senior positions in the knowledge management or systems development field who are required to evaluate existing organisational workflows and processes with a view to redesigning them to achieve a defined business outcome.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select the process to be re-engineered

1.1 Identify major processes that require re-engineering

1.2 Identify boundaries, stakeholders and strategic importance of each process

1.3 Prioritise each process according to its level of performance

1.4 Select a process to re-engineer and document the decision making process

2. Identify the strategic context

2.1 Determine purpose of the selected process and where it fits into the business strategy

2.2 Evaluate the scope of the process, including stakeholder and strategic impact

2.3 Identify potential risks

2.4 Define broad objectives of the new process

2.5 Model the new process, taking into account client expectations, cooperation across boundaries and process flow

2.6 Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels

2.7 Document new process and impact of changes

3. Design the new process

3.1 Develop key performance indicators and implementation responsibilities for the new process

3.2 Communicate information to appropriate person

3.3 Prepare a process re-engineering plan to document stages

3.4 Submit process re-engineering plan to appropriate person for sign-off

Evidence of the ability to:

document the re-engineering selection and decision making process

prepare an analysis, documenting the impact of changes to the organisation

plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered

design the new process, including key performance indicators and implementation responsibilities

prepare a process re-engineering plan.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and summarise copyright and intellectual property implications

discuss and explore e-commerce and industry standards pertinent to business strategies

describe the process required for organisational development and structure

summarise the organisational strategy development process

describe the stakeholder liaison and negotiation process.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

an organisational structure and culture

an organisational strategy

stakeholder analysis

e-business models

a personal computer (PC)

analysis software and modelling software currently used in industry.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select the process to be re-engineered

1.1 Identify major processes that require re-engineering

1.2 Identify boundaries, stakeholders and strategic importance of each process

1.3 Prioritise each process according to its level of performance

1.4 Select a process to re-engineer and document the decision making process

2. Identify the strategic context

2.1 Determine purpose of the selected process and where it fits into the business strategy

2.2 Evaluate the scope of the process, including stakeholder and strategic impact

2.3 Identify potential risks

2.4 Define broad objectives of the new process

2.5 Model the new process, taking into account client expectations, cooperation across boundaries and process flow

2.6 Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels

2.7 Document new process and impact of changes

3. Design the new process

3.1 Develop key performance indicators and implementation responsibilities for the new process

3.2 Communicate information to appropriate person

3.3 Prepare a process re-engineering plan to document stages

3.4 Submit process re-engineering plan to appropriate person for sign-off

Evidence of the ability to:

document the re-engineering selection and decision making process

prepare an analysis, documenting the impact of changes to the organisation

plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered

design the new process, including key performance indicators and implementation responsibilities

prepare a process re-engineering plan.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and summarise copyright and intellectual property implications

discuss and explore e-commerce and industry standards pertinent to business strategies

describe the process required for organisational development and structure

summarise the organisational strategy development process

describe the stakeholder liaison and negotiation process.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

an organisational structure and culture

an organisational strategy

stakeholder analysis

e-business models

a personal computer (PC)

analysis software and modelling software currently used in industry.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify major processes that require re-engineering 
Identify boundaries, stakeholders and strategic importance of each process 
Prioritise each process according to its level of performance 
Select a process to re-engineer and document the decision making process 
Determine purpose of the selected process and where it fits into the business strategy 
Evaluate the scope of the process, including stakeholder and strategic impact 
Identify potential risks 
Define broad objectives of the new process 
Model the new process, taking into account client expectations, cooperation across boundaries and process flow 
Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels 
Document new process and impact of changes 
Develop key performance indicators and implementation responsibilities for the new process 
Communicate information to appropriate person 
Prepare a process re-engineering plan to document stages 
Submit process re-engineering plan to appropriate person for sign-off 

Forms

Assessment Cover Sheet

ICTICT512 - Plan process re-engineering strategies for business
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Assessment Record Sheet

ICTICT512 - Plan process re-engineering strategies for business

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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