Assessor Resource

ICTICT515
Verify client business requirements

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.

It applies to individuals who are senior information and communications technology (ICT) personnel operating with a high degree of autonomy for managing activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business relationship

1.1 Identify organisational structure, culture and politics in relation to support requirements

1.2 Identify organisational stakeholders

1.3 Develop business relationship with client across the appropriate number of organisational units

1.4 Schedule regular liaison to manage relationship

2. Determine context of business need or problem

2.1 Work with client to define the business problem to be investigated

2.2 Establish system boundaries and scope

2.3 Manage preparation of appropriate information gathering

2.4 Ensure that project objectives and outcomes are documented

2.5 Work with client to substantiate documentation

3. Analyse new information

3.1 Supervise information gathering from identified clients of the system

3.2 Analyse gathered client responses

3.3 Analyse new system requirements

3.4 Ensure that new system requirements and problems are documented

4. Confirm system specifications

4.1 Review documentation

4.2 Work with client to verify system specifications, updating documentation as required

4.3 Obtain final approval and sign-off from client

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business relationship

1.1 Identify organisational structure, culture and politics in relation to support requirements

1.2 Identify organisational stakeholders

1.3 Develop business relationship with client across the appropriate number of organisational units

1.4 Schedule regular liaison to manage relationship

2. Determine context of business need or problem

2.1 Work with client to define the business problem to be investigated

2.2 Establish system boundaries and scope

2.3 Manage preparation of appropriate information gathering

2.4 Ensure that project objectives and outcomes are documented

2.5 Work with client to substantiate documentation

3. Analyse new information

3.1 Supervise information gathering from identified clients of the system

3.2 Analyse gathered client responses

3.3 Analyse new system requirements

3.4 Ensure that new system requirements and problems are documented

4. Confirm system specifications

4.1 Review documentation

4.2 Work with client to verify system specifications, updating documentation as required

4.3 Obtain final approval and sign-off from client

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify organisational structure, culture and politics in relation to support requirements 
Identify organisational stakeholders 
Develop business relationship with client across the appropriate number of organisational units 
Schedule regular liaison to manage relationship 
Work with client to define the business problem to be investigated 
Establish system boundaries and scope 
Manage preparation of appropriate information gathering 
Ensure that project objectives and outcomes are documented 
Work with client to substantiate documentation 
Supervise information gathering from identified clients of the system 
Analyse gathered client responses 
Analyse new system requirements 
Ensure that new system requirements and problems are documented 
Review documentation 
Work with client to verify system specifications, updating documentation as required 
Obtain final approval and sign-off from client 

Forms

Assessment Cover Sheet

ICTICT515 - Verify client business requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTICT515 - Verify client business requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: