List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Implement knowledge management system and procedures | 1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards 1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy 1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements |
2. Maintain business knowledge base | 2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge 2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority |
3. Review knowledge management system and procedures | 3.1 Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards 3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations |
Evidence of the ability to:
recognise the need for a knowledge management system in a contemporary organisation
develop and implement a knowledge management system
manage culture change in the management of knowledge
review and improve systems and procedures.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain the importance of knowledge management in a contemporary organisation
discuss the difference between the business culture and the business model
outline database design concepts for management knowledge
identify and quantify internal and external sources of information
discuss legal, ethical and security issues relating to knowledge management
describe records management principles
determine relevant legislation from levels of government that effect business operation, including:
workplace health and safety (WHS)
environmental issues
equal opportunity
industrial relations
anti-discrimination
outline the structure of the business and its relationship to knowledge management.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
sample organisations and their structure, goals and knowledge requirements
organisational business plans
existing knowledge management strategies.
Assessors must satisfy NVR/AQTF assessor requirements.