List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Direct the strategic planning for outsourced ICT services | 1.1 Identify the ICT services to be outsourced 1.2 Establish the criteria for the outsourcing model 1.3 Critically analyse the impact on the current organisational environment 1.4 Select an appropriate business model for outsourcing, against the identified criteria 1.5 Research the appropriate ICT service providers (vendor evaluation), against the identified criteria 1.6 Develop the strategic plan for outsourced ICT services |
2. Lead the risk management of outsourced ICT services | 2.1 Specify the relevant security requirements 2.2 Lead the development of the change management strategy 2.3 Negotiate the performance, and a security strategy, with the ICT service provider 2.4 Ensure that the risk assessment process for outsourced services complies with organisational policy 2.5 Ensure that risk mitigation addresses the identified risks |
3. Monitor the performance levels of the outsourced ICT service performance agreement | 3.1 Develop external ICT service provider SLAs 3.2 Ensure that the external ICT service provider agreed performance levels are maintained 3.3 Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM) 3.4 Ensure the continuous improvement of outsourced ICT services |
Evidence of the ability to:
develop strategic directions for outsourcing of information and communications technology (ICT) resources, in alignment with organisational goals
lead the development of a risk analysis strategy on outsourced ICT services
ensure that procedures identifying risk and, measures to mitigate risk, are developed and implemented
ensure warning systems, and an ongoing process of reviews of the risk profile of outsourced ICT services, are established
review and monitor, the performance of service level agreements (SLAs) with external service providers.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
research and summarise, risk management principles and guidelines
research and summarise the outsourcing strategies for ICT services
outline business continuity issues for the organisation
review the organisation's current functionality, including the existing data and information systems
review the organisation's internal and external dependencies, and interdependencies
review the organisational policies and procedures, including the risk management strategy
review past and current, internal, external and industry disruptions
outline the relevant legislation and regulations that impact on business continuity including:
workplace health and safety (WHS)
environment
duty of care
contracts and service level agreements
business and company law
freedom of information
industrial relations
privacy and confidentiality
due diligence
records management
describe the business domain and organisational requirements.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:
relevant strategic-level enterprise documentation, including:
planning
financial
ICT infrastructure
legislative policies.
Assessors must satisfy NVR/AQTF assessor requirements.