List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Critically analyse existing knowledge management systems | 1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources 1.2 Differentiate between knowledge management and information management systems within the organisation 1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 1.4 Identify the need for improvements in the organisation's strategic use of knowledge |
2. Evaluate the knowledge management options | 2.1 Investigate the barriers to capturing knowledge within the organisation 2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation 2.3 Review the investigations into incentives and reward systems to support knowledge management 2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered 2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation |
3. Develop a knowledge-management strategy | 3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge 3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget 3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle 3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement 3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy |
Evidence of the ability to:
critically analyse and document, the effectiveness of existing knowledge management systems
research the knowledge management options in the marketplace
recommend an approach that meets the organisational needs
develop a knowledge management strategy.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
summarise management concepts, processes and trends
review and interpret relevant organisational policies, and legislation, that affect business operations
research and summarise, both internal and external sources of information
recognise the legal, ethical and security issues relating to knowledge management
explain organisational change-management theory and methods
discuss records management and database-management principles as they relate to knowledge management, particularly metadata.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology industry (ICT), and include access to:
a workplace of sufficient complexity, to enable the required level of analysis to be carried out in relation to:
current business processes
existing knowledge management systems
the organisational culture
relevant enterprise strategic documentation, including:
strategic planning
financial
ICT infrastructure
organisational objectives and policies.
Assessors must satisfy NVR/AQTF assessor requirements.