Assessor Resource

ICTNWK408
Configure a desktop environment

Assessment tool

Version 1.0
Issue Date: October 2018


This unit describes the skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment.

It applies to individuals with competent technical skills employed in information and communications technology (ICT) support roles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to install a desktop operating system

1.1 Prepare for work according to site specific safety requirements and enterprise work health and safety (WHS) processes and procedures

1.2 Obtain desktop applications and features from appropriate person

1.3 Review required installation options and file systems

1.4 Determine and apply knowledge of licensing, hardware and system requirements

1.5 Analyse data migration requirements

1.6 Backup local data in preparation for installation

1.7 Arrange access to site and advise client of deployment and potential down times

2. Install desktop operating system

2.1 Install or upgrade desktop operating system using appropriate installation or update method

2.2 Install desktop applications according to identified requirements

2.3 Configure network settings to connect workstation to network

2.4 Patch the operating system and applications to ensure maximum security and reliability

2.5 Restore local data to new workstation

3. Configure desktop environment

3.1 Configure hardware devices

3.2 Administer user environment

3.3 Create file and directory structure using appropriate administration and system tools

3.4 Configure access to external data

3.5 Configure desktop applications according to business requirements

4. Operate command line interface

4.1 Open a command line interface

4.2 Run commands and scripts from the command line interface

4.3 Manipulate files using the command line

5. Configure desktop security

5.1 Modify default user settings to ensure that they match organisational security policies

5.2 Modify file and directory ownership and permissions to ensure data security requirements are met

5.3 Ensure password security

5.4 Check appropriate legal notices are displayed at logon

5.5 Implement security options for network protocols

5.6 Configure security settings for desktop applications according to business requirements

6. Monitor and test the desktop

6.1 Test desktop environment to ensure that client, functionality and performance requirements have been met

6.2 Analyse and respond to diagnostic information

6.3 Use troubleshooting tools and techniques to diagnose and correct desktop problems

6.4 Document the desktop environment, according to organisational policy

Evidence of the ability to:

install and configure a desktop operating system

attach the desktop to the network

configure the desktop operating system, including user accounts, file and print services, and security

perform backup and recovery

update operating system and software

monitor and troubleshoot the desktop environment.

Candidates should demonstrate competency in at least TWO different desktop operating systems.

To complete the unit requirements safely and effectively, the individual must:

outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures

summarise the configuration requirements of a desktop environment, including:

command line interface and scripts

controlling the boot process

error logging and reporting

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities

user account, group and password administration and guidelines for selecting a secure password

explain file system navigation and manipulation utilities, including:

edit, copy, move and search

operating system help and support utilities

summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:

a site where server installation may be conducted

relevant server specifications, including:

cabling

local area network (LAN)

diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

desktop workstations

relevant regulatory documentation that affects installation activities.

Assessors must satisfy NVR/AQTF assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to install a desktop operating system

1.1 Prepare for work according to site specific safety requirements and enterprise work health and safety (WHS) processes and procedures

1.2 Obtain desktop applications and features from appropriate person

1.3 Review required installation options and file systems

1.4 Determine and apply knowledge of licensing, hardware and system requirements

1.5 Analyse data migration requirements

1.6 Backup local data in preparation for installation

1.7 Arrange access to site and advise client of deployment and potential down times

2. Install desktop operating system

2.1 Install or upgrade desktop operating system using appropriate installation or update method

2.2 Install desktop applications according to identified requirements

2.3 Configure network settings to connect workstation to network

2.4 Patch the operating system and applications to ensure maximum security and reliability

2.5 Restore local data to new workstation

3. Configure desktop environment

3.1 Configure hardware devices

3.2 Administer user environment

3.3 Create file and directory structure using appropriate administration and system tools

3.4 Configure access to external data

3.5 Configure desktop applications according to business requirements

4. Operate command line interface

4.1 Open a command line interface

4.2 Run commands and scripts from the command line interface

4.3 Manipulate files using the command line

5. Configure desktop security

5.1 Modify default user settings to ensure that they match organisational security policies

5.2 Modify file and directory ownership and permissions to ensure data security requirements are met

5.3 Ensure password security

5.4 Check appropriate legal notices are displayed at logon

5.5 Implement security options for network protocols

5.6 Configure security settings for desktop applications according to business requirements

6. Monitor and test the desktop

6.1 Test desktop environment to ensure that client, functionality and performance requirements have been met

6.2 Analyse and respond to diagnostic information

6.3 Use troubleshooting tools and techniques to diagnose and correct desktop problems

6.4 Document the desktop environment, according to organisational policy

Evidence of the ability to:

install and configure a desktop operating system

attach the desktop to the network

configure the desktop operating system, including user accounts, file and print services, and security

perform backup and recovery

update operating system and software

monitor and troubleshoot the desktop environment.

Candidates should demonstrate competency in at least TWO different desktop operating systems.

To complete the unit requirements safely and effectively, the individual must:

outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures

summarise the configuration requirements of a desktop environment, including:

command line interface and scripts

controlling the boot process

error logging and reporting

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities

user account, group and password administration and guidelines for selecting a secure password

explain file system navigation and manipulation utilities, including:

edit, copy, move and search

operating system help and support utilities

summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:

a site where server installation may be conducted

relevant server specifications, including:

cabling

local area network (LAN)

diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

desktop workstations

relevant regulatory documentation that affects installation activities.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare for work according to site specific safety requirements and enterprise work health and safety (WHS) processes and procedures 
Obtain desktop applications and features from appropriate person 
Review required installation options and file systems 
Determine and apply knowledge of licensing, hardware and system requirements 
Analyse data migration requirements 
Backup local data in preparation for installation 
Arrange access to site and advise client of deployment and potential down times 
Install or upgrade desktop operating system using appropriate installation or update method 
Install desktop applications according to identified requirements 
Configure network settings to connect workstation to network 
Patch the operating system and applications to ensure maximum security and reliability 
Restore local data to new workstation 
Configure hardware devices 
Administer user environment 
Create file and directory structure using appropriate administration and system tools 
Configure access to external data 
Configure desktop applications according to business requirements 
Open a command line interface 
Run commands and scripts from the command line interface 
Manipulate files using the command line 
Modify default user settings to ensure that they match organisational security policies 
Modify file and directory ownership and permissions to ensure data security requirements are met 
Ensure password security 
Check appropriate legal notices are displayed at logon 
Implement security options for network protocols 
Configure security settings for desktop applications according to business requirements 
Test desktop environment to ensure that client, functionality and performance requirements have been met 
Analyse and respond to diagnostic information 
Use troubleshooting tools and techniques to diagnose and correct desktop problems 
Document the desktop environment, according to organisational policy 

Forms

Assessment Cover Sheet

ICTNWK408 - Configure a desktop environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTNWK408 - Configure a desktop environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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