List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Implement regular network monitoring | 1.1 Set up appropriate logs to monitor network activity and to produce a management information base (MIB) 1.2 Use network tools to benchmark the network and to establish a reference point for network performance 1.3 Identify critical activity levels and network capacity 1.4 Regularly review documents and logs to facilitate network tuning 1.5 Make recommendations to management for additional network resources to improve performance or to proactively avoid problems |
2. Troubleshoot network problems | 2.1 Communicate with help desk and other support services to quickly identify network problems 2.2 Use various tools and knowledge of network topology and protocols to identify network problems 2.3 Consult with vendor or service suppliers for assistance where appropriate |
3. Diagnose network faults | 3.1 Establish likely fault hierarchy using data from previous resolution attempts 3.2 Progressively isolate fault with concurrent testing of fault presence 3.3 Document steps taken to resolve fault 3.4 Refer fault to a higher level if not resolved within organisational limits |
4. Rectify faults | 4.1 Isolate and repair, replace and reconfigure equipment or software 4.2 Test network to ensure fault rectification 4.3 Advise users and clients of progress and solutions in a timely manner 4.4 Complete support documentation |
5. Finalise fault rectification process | 5.1 Review resolution of fault for possible reoccurrence, planned maintenance or upgrade requirements 5.2 Report to client with fault resolution and recommendations 5.3 Obtain sign-off from the appropriate person for work and billing outside of warranty or service level agreements 5.4 Forward necessary documentation to the appropriate person |
Evidence of the ability to:
produce a management information base
benchmark the network performance
troubleshoot and rectify network problems
provide constant monitoring and tuning of the network
review fault resolution and make recommendations.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain current industry accepted hardware, cabling and software products, including general features and capabilities
summarise organisational maintenance response-level escalation procedures
outline the client business domain, including client organisation structure and business functionality
summarise network management tools, including the general features and capabilities, with substantial depth in troubleshooting areas
outline network topologies
summarise networking technologies, their features and capabilities, including those relating to:
protocol stacks of transmission control protocol or internet protocol (TCP/IP)
open system interconnection (OSI)
identify and summarise the importance of the key organisations that oversee internet protocols
identify and describe network protocols.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:
a live system and sites with a representative range of network environments and operating systems
technical records and documentation
management information base of accumulated fault resolution information
network support tools.
Assessors must satisfy NVR/AQTF assessor requirements.