Assessor Resource

ICTNWK612
Plan and manage troubleshooting advanced integrated IP networks

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to plan, manage and implement troubleshooting and monitoring strategies to ensure reliability and performance on advanced integrated internet protocol (IP) networks.

It applies to individuals with advanced information and communications technology (ICT) skills who are working as advanced support engineers, network support specialists and ICT network engineers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for troubleshooting and monitoring the performance of advanced integrated IP networks

1.1 Develop a plan to monitor and manage the IP network to optimise its performance and reliability

1.2 Plan the isolation of network segments for troubleshooting procedures

1.3 Plan the testing sequences and scenarios of network infrastructure

1.4 Select appropriate network testing and monitoring tools, and software application to suit the specific network troubleshooting and monitoring sequence

2. Manage and monitor troubleshooting strategies for complex enterprise networks

2.1 Manage and monitor strategies for network monitoring structure

2.2 Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations

2.3 Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer

2.4 Produce a plan for troubleshooting and monitoring security issues related to IOS services for mission critical applications

2.5 Produce a plan for troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability

3. Implement test plans for advanced network solutions

3.1 Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution

3.2 Test private VLANs

3.3 Test switch virtual interfaces (SVI)

3.4 Test switch support of advanced services

3.5 Troubleshoot switch configuration

Evidence of the ability to:

plan and monitor internet protocol (IP) networks for performance and reliability

evaluate, design and implement a troubleshooting structured plan

use network testing and monitoring tools

produce a maintenance plan for monitoring routing protocols and configurations

implement tests of advanced network solutions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise advanced network solutions

explain configuration, verification and troubleshoot procedures to undertake:

router operation and routing

virtual local area networks (VLANs) switching and inter-switching communications

outline deployment schemes

explain iDevice operating system (iOS) and IP networking models

explain IOS services

explain IP network topologies, architectures and elements

identify and describe network testing and monitoring tools

outline networking standards and protocols

summarise threat mitigation strategies

outline VLAN technologies.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the networking industry, and include access to:

a site where complex network installation may be conducted

hardware and software

organisational guidelines

computers

local area network (LAN) and wide area network (WAN) systems, including voice and video hardware and software.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for troubleshooting and monitoring the performance of advanced integrated IP networks

1.1 Develop a plan to monitor and manage the IP network to optimise its performance and reliability

1.2 Plan the isolation of network segments for troubleshooting procedures

1.3 Plan the testing sequences and scenarios of network infrastructure

1.4 Select appropriate network testing and monitoring tools, and software application to suit the specific network troubleshooting and monitoring sequence

2. Manage and monitor troubleshooting strategies for complex enterprise networks

2.1 Manage and monitor strategies for network monitoring structure

2.2 Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations

2.3 Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer

2.4 Produce a plan for troubleshooting and monitoring security issues related to IOS services for mission critical applications

2.5 Produce a plan for troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability

3. Implement test plans for advanced network solutions

3.1 Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution

3.2 Test private VLANs

3.3 Test switch virtual interfaces (SVI)

3.4 Test switch support of advanced services

3.5 Troubleshoot switch configuration

Evidence of the ability to:

plan and monitor internet protocol (IP) networks for performance and reliability

evaluate, design and implement a troubleshooting structured plan

use network testing and monitoring tools

produce a maintenance plan for monitoring routing protocols and configurations

implement tests of advanced network solutions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise advanced network solutions

explain configuration, verification and troubleshoot procedures to undertake:

router operation and routing

virtual local area networks (VLANs) switching and inter-switching communications

outline deployment schemes

explain iDevice operating system (iOS) and IP networking models

explain IOS services

explain IP network topologies, architectures and elements

identify and describe network testing and monitoring tools

outline networking standards and protocols

summarise threat mitigation strategies

outline VLAN technologies.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the networking industry, and include access to:

a site where complex network installation may be conducted

hardware and software

organisational guidelines

computers

local area network (LAN) and wide area network (WAN) systems, including voice and video hardware and software.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop a plan to monitor and manage the IP network to optimise its performance and reliability 
Plan the isolation of network segments for troubleshooting procedures 
Plan the testing sequences and scenarios of network infrastructure 
Select appropriate network testing and monitoring tools, and software application to suit the specific network troubleshooting and monitoring sequence 
Manage and monitor strategies for network monitoring structure 
Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations 
Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer 
Produce a plan for troubleshooting and monitoring security issues related to IOS services for mission critical applications 
Produce a plan for troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability 
Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution 
Test private VLANs 
Test switch virtual interfaces (SVI) 
Test switch support of advanced services 
Troubleshoot switch configuration 

Forms

Assessment Cover Sheet

ICTNWK612 - Plan and manage troubleshooting advanced integrated IP networks
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Assessment Record Sheet

ICTNWK612 - Plan and manage troubleshooting advanced integrated IP networks

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Assessment task 1: [title] Result: Competent Not yet competent

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