List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish a quality management plan | 1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations 1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders 1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks 1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary 1.5 Develop a quality management plan for the project and obtain sign-off |
2. Perform ICT quality assurance processes | 2.1 Execute quality assurance activities as the project progresses according to the quality management plan 2.2 Identify project processes not meeting quality standards agreed in the quality management plan 2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary |
3. Perform quality control | 3.1 Validate project processes and deliverables against quality requirements as the project progresses 3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure 3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes |
Evidence of the ability to:
prepare a quality management plan
identify and implement appropriate quality management processes within a complex information and communications technology (ICT) project
evaluate performance using quality assurance processes
prepare quality reports.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain the problem-solving tools and techniques
identify and explain project management roles and responsibilities
outline the quality improvement processes and methodology
explain the quality management theory, techniques, tools and methodologies
identify and describe the purpose of quality standards and benchmarks.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:
industry software packages
facilities suitable for holding quality assurance problem-solving workshops.
Assessors must satisfy NVR/AQTF assessor requirements.