Assessor Resource

ICTPMG606
Manage ICT project quality

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to implement quality assurance processes using quality control data to ensure continuous improvement for the benefit of current and future information and communications technology (ICT) projects.

It applies to individuals who may be required to apply high level business management, quality and technical knowledge and skills to ensure that projects are delivered, evaluated and monitored in accordance with organisational quality management systems and processes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish a quality management plan

1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations

1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders

1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

1.5 Develop a quality management plan for the project and obtain sign-off

2. Perform ICT quality assurance processes

2.1 Execute quality assurance activities as the project progresses according to the quality management plan

2.2 Identify project processes not meeting quality standards agreed in the quality management plan

2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

3. Perform quality control

3.1 Validate project processes and deliverables against quality requirements as the project progresses

3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Evidence of the ability to:

prepare a quality management plan

identify and implement appropriate quality management processes within a complex information and communications technology (ICT) project

evaluate performance using quality assurance processes

prepare quality reports.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the problem-solving tools and techniques

identify and explain project management roles and responsibilities

outline the quality improvement processes and methodology

explain the quality management theory, techniques, tools and methodologies

identify and describe the purpose of quality standards and benchmarks.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:

industry software packages

facilities suitable for holding quality assurance problem-solving workshops.

Assessors must satisfy NVR/AQTF assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish a quality management plan

1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations

1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders

1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

1.5 Develop a quality management plan for the project and obtain sign-off

2. Perform ICT quality assurance processes

2.1 Execute quality assurance activities as the project progresses according to the quality management plan

2.2 Identify project processes not meeting quality standards agreed in the quality management plan

2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

3. Perform quality control

3.1 Validate project processes and deliverables against quality requirements as the project progresses

3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Evidence of the ability to:

prepare a quality management plan

identify and implement appropriate quality management processes within a complex information and communications technology (ICT) project

evaluate performance using quality assurance processes

prepare quality reports.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the problem-solving tools and techniques

identify and explain project management roles and responsibilities

outline the quality improvement processes and methodology

explain the quality management theory, techniques, tools and methodologies

identify and describe the purpose of quality standards and benchmarks.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:

industry software packages

facilities suitable for holding quality assurance problem-solving workshops.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine project quality requirements with reference to project scope and stakeholder needs and expectations 
Adopt or agree on organisational quality policy and quality standards with stakeholders 
Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks 
Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary 
Develop a quality management plan for the project and obtain sign-off 
Execute quality assurance activities as the project progresses according to the quality management plan 
Identify project processes not meeting quality standards agreed in the quality management plan 
Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary 
Validate project processes and deliverables against quality requirements as the project progresses 
Review quality control metrics and take action as necessary to investigate and understand the reasons for failure 
Use quality management tools to determine failures and root causes, and implement continuous improvement processes 

Forms

Assessment Cover Sheet

ICTPMG606 - Manage ICT project quality
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

ICTPMG606 - Manage ICT project quality

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: