List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for system implementation | 1.1 Review relevant project and system development documentation 1.2 Consider organisational culture as part of an implementation risk analysis 1.3 Identify implementation options and constraints, and select a preferred approach in consultation with stakeholders 1.4 Develop a detailed implementation plan and a high-level training plan and obtain sign-off 1.5 Ensure the creation of system user documentation and obtain sign-off 1.6 Ensure the preparation of operations documentation and obtain sign-off |
2. Manage organisational change | 2.1 Communicate relevant information about the pending change through appropriate channels 2.2 Establish necessary support structures |
3. Coordinate release management | 3.1 Establish and confirm release management roles and responsibilities, including those of the release manager 3.2 Determine release configuration items, including any production system software, hardware and capacity changes required, and compile a request for change 3.3 Ensure the creation of required test environment 3.4 Establish ongoing monitoring procedure to cover the post-release warranty period 3.5 Undertake data conversion activities if needed |
4. Manage acceptance testing | 4.1 Review results of system test and ensure acceptance test entry criteria are met 4.2 Ensure test environment and ICT configuration management processes meet solution requirements and organisational standards 4.3 Ensure acceptance testing is performed and results are collated 4.4 Ensure test results meet acceptance test exit criteria and obtain sign-off |
5. Manage user training | 5.1 Undertake training needs analysis 5.2 Review high-level training plan and schedule, and add detailed activities as necessary 5.3 Ensure training materials are prepared and user training is conducted |
6. Release system to production | 6.1 Develop an hour-by-hour action plan or checklist for release activities 6.2 Create a rollback strategy and plan to guide rollback of changes if required 6.3 Prepare appropriate communication to inform users of possible interruption to service due to the release 6.4 Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary 6.5 Review and update service level agreements (SLAs) and disaster recovery plan |
Evidence of the ability to:
review and analyse the project documentation and prepare an implementation plan
communicate and establish structure in preparation for change
coordinate the release of new system
manage the system tests and acceptance
manage the training of users
release the system to production.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline the methods and techniques of configuration management
describe organisational policies and standards relating to information and communications technology (ICT) configuration management
explain the business analysis, processes and techniques appropriate to the project
explain the project management and systems development processes, as well as potential risks associated with implementation activities
outline the structure and implications of disaster recovery plans and Service Level Agreements (SLAs)
explain what a "training needs analysis" is and its role in a training program
describe the purpose of a "rollback strategy" for an ICT project.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:
industry software packages
project documentation
relevant organisational documentation.
Assessors must satisfy NVR/AQTF assessor requirements.