Assessor Resource

ICTPMG608
Manage ICT project systems implementation

Assessment tool

Version 1.0
Issue Date: March 2024


ly to this unit at the time of publication.This unit describes the skills and knowledge required to manage the system-implementation process in an information and communications technology (ICT) project within small, medium or large organisations.

It applies to individuals who may be required to use high-level business management technical and communication skills to ensure that ICT projects are implemented to ensure alignment with project and system development documentation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for system implementation

1.1 Review relevant project and system development documentation

1.2 Consider organisational culture as part of an implementation risk analysis

1.3 Identify implementation options and constraints, and select a preferred approach in consultation with stakeholders

1.4 Develop a detailed implementation plan and a high-level training plan and obtain sign-off

1.5 Ensure the creation of system user documentation and obtain sign-off

1.6 Ensure the preparation of operations documentation and obtain sign-off

2. Manage organisational change

2.1 Communicate relevant information about the pending change through appropriate channels

2.2 Establish necessary support structures

3. Coordinate release management

3.1 Establish and confirm release management roles and responsibilities, including those of the release manager

3.2 Determine release configuration items, including any production system software, hardware and capacity changes required, and compile a request for change

3.3 Ensure the creation of required test environment

3.4 Establish ongoing monitoring procedure to cover the post-release warranty period

3.5 Undertake data conversion activities if needed

4. Manage acceptance testing

4.1 Review results of system test and ensure acceptance test entry criteria are met

4.2 Ensure test environment and ICT configuration management processes meet solution requirements and organisational standards

4.3 Ensure acceptance testing is performed and results are collated

4.4 Ensure test results meet acceptance test exit criteria and obtain sign-off

5. Manage user training

5.1 Undertake training needs analysis

5.2 Review high-level training plan and schedule, and add detailed activities as necessary

5.3 Ensure training materials are prepared and user training is conducted

6. Release system to production

6.1 Develop an hour-by-hour action plan or checklist for release activities

6.2 Create a rollback strategy and plan to guide rollback of changes if required

6.3 Prepare appropriate communication to inform users of possible interruption to service due to the release

6.4 Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary

6.5 Review and update service level agreements (SLAs) and disaster recovery plan

Evidence of the ability to:

review and analyse the project documentation and prepare an implementation plan

communicate and establish structure in preparation for change

coordinate the release of new system

manage the system tests and acceptance

manage the training of users

release the system to production.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the methods and techniques of configuration management

describe organisational policies and standards relating to information and communications technology (ICT) configuration management

explain the business analysis, processes and techniques appropriate to the project

explain the project management and systems development processes, as well as potential risks associated with implementation activities

outline the structure and implications of disaster recovery plans and Service Level Agreements (SLAs)

explain what a "training needs analysis" is and its role in a training program

describe the purpose of a "rollback strategy" for an ICT project.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:

industry software packages

project documentation

relevant organisational documentation.

Assessors must satisfy NVR/AQTF assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for system implementation

1.1 Review relevant project and system development documentation

1.2 Consider organisational culture as part of an implementation risk analysis

1.3 Identify implementation options and constraints, and select a preferred approach in consultation with stakeholders

1.4 Develop a detailed implementation plan and a high-level training plan and obtain sign-off

1.5 Ensure the creation of system user documentation and obtain sign-off

1.6 Ensure the preparation of operations documentation and obtain sign-off

2. Manage organisational change

2.1 Communicate relevant information about the pending change through appropriate channels

2.2 Establish necessary support structures

3. Coordinate release management

3.1 Establish and confirm release management roles and responsibilities, including those of the release manager

3.2 Determine release configuration items, including any production system software, hardware and capacity changes required, and compile a request for change

3.3 Ensure the creation of required test environment

3.4 Establish ongoing monitoring procedure to cover the post-release warranty period

3.5 Undertake data conversion activities if needed

4. Manage acceptance testing

4.1 Review results of system test and ensure acceptance test entry criteria are met

4.2 Ensure test environment and ICT configuration management processes meet solution requirements and organisational standards

4.3 Ensure acceptance testing is performed and results are collated

4.4 Ensure test results meet acceptance test exit criteria and obtain sign-off

5. Manage user training

5.1 Undertake training needs analysis

5.2 Review high-level training plan and schedule, and add detailed activities as necessary

5.3 Ensure training materials are prepared and user training is conducted

6. Release system to production

6.1 Develop an hour-by-hour action plan or checklist for release activities

6.2 Create a rollback strategy and plan to guide rollback of changes if required

6.3 Prepare appropriate communication to inform users of possible interruption to service due to the release

6.4 Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary

6.5 Review and update service level agreements (SLAs) and disaster recovery plan

Evidence of the ability to:

review and analyse the project documentation and prepare an implementation plan

communicate and establish structure in preparation for change

coordinate the release of new system

manage the system tests and acceptance

manage the training of users

release the system to production.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the methods and techniques of configuration management

describe organisational policies and standards relating to information and communications technology (ICT) configuration management

explain the business analysis, processes and techniques appropriate to the project

explain the project management and systems development processes, as well as potential risks associated with implementation activities

outline the structure and implications of disaster recovery plans and Service Level Agreements (SLAs)

explain what a "training needs analysis" is and its role in a training program

describe the purpose of a "rollback strategy" for an ICT project.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:

industry software packages

project documentation

relevant organisational documentation.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review relevant project and system development documentation 
Consider organisational culture as part of an implementation risk analysis 
Identify implementation options and constraints, and select a preferred approach in consultation with stakeholders 
Develop a detailed implementation plan and a high-level training plan and obtain sign-off 
Ensure the creation of system user documentation and obtain sign-off 
Ensure the preparation of operations documentation and obtain sign-off 
Communicate relevant information about the pending change through appropriate channels 
Establish necessary support structures 
Establish and confirm release management roles and responsibilities, including those of the release manager 
Determine release configuration items, including any production system software, hardware and capacity changes required, and compile a request for change 
Ensure the creation of required test environment 
Establish ongoing monitoring procedure to cover the post-release warranty period 
Undertake data conversion activities if needed 
Review results of system test and ensure acceptance test entry criteria are met 
Ensure test environment and ICT configuration management processes meet solution requirements and organisational standards 
Ensure acceptance testing is performed and results are collated 
Ensure test results meet acceptance test exit criteria and obtain sign-off 
Undertake training needs analysis 
Review high-level training plan and schedule, and add detailed activities as necessary 
Ensure training materials are prepared and user training is conducted 
Develop an hour-by-hour action plan or checklist for release activities 
Create a rollback strategy and plan to guide rollback of changes if required 
Prepare appropriate communication to inform users of possible interruption to service due to the release 
Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary 
Review and update service level agreements (SLAs) and disaster recovery plan 

Forms

Assessment Cover Sheet

ICTPMG608 - Manage ICT project systems implementation
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Assessment Record Sheet

ICTPMG608 - Manage ICT project systems implementation

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Assessment task 1: [title] Result: Competent Not yet competent

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