Assessor Resource

ICTSAS518
Install and upgrade operating systems

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Evidence of the ability to:

determine organisation operating systems (OS) requirements

install or upgrade OS

customise OS to user requirements

manage and configure hardware devices

manage and configure desktop.

Note: Evidence must be provided for at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

explain procedures and techniques involved in the installation and upgrade of OS

explain procedures and principals involved in unattended OS installation

describe OS configuration issues that may arise with hardware and desktop environments.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment and materials

industry software packages

stand-alone or networked personal computers

appropriate OS installation compact disk or recovery boot disks

drivers for connected devices

helpdesk system

OS service packs.

Assessors must satisfy NVR/AQTF assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Evidence of the ability to:

determine organisation operating systems (OS) requirements

install or upgrade OS

customise OS to user requirements

manage and configure hardware devices

manage and configure desktop.

Note: Evidence must be provided for at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

explain procedures and techniques involved in the installation and upgrade of OS

explain procedures and principals involved in unattended OS installation

describe OS configuration issues that may arise with hardware and desktop environments.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment and materials

industry software packages

stand-alone or networked personal computers

appropriate OS installation compact disk or recovery boot disks

drivers for connected devices

helpdesk system

OS service packs.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review organisation’s technical support procedures 
Interrogate help desk system 
Liaise with client 
Install an OS 
Upgrade an existing OS 
Research and implement automated OS installation techniques and procedures 
Migrate files 
Configure local resources access 
Configure sharing of local resources 
Assign access rights to shared resources 
Determine and resolve problems with hardware resources 
Research and install appropriate device drivers 
Configure hardware resources 
Configure device drivers 
Construct profiles for users 
Organise shortcuts 
Arrange screen management 

Forms

Assessment Cover Sheet

ICTSAS518 - Install and upgrade operating systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTSAS518 - Install and upgrade operating systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: