List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine organisational help desk procedures | 1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client |
2. Install or upgrade a desktop OS | 2.1 Install an OS 2.2 Upgrade an existing OS 2.3 Research and implement automated OS installation techniques and procedures 2.4 Migrate files |
3. Manage and troubleshoot resource access | 3.1 Configure local resources access 3.2 Configure sharing of local resources 3.3 Assign access rights to shared resources |
4. Configure and troubleshoot hardware devices and drivers | 4.1 Determine and resolve problems with hardware resources 4.2 Research and install appropriate device drivers 4.3 Configure hardware resources 4.4 Configure device drivers |
5. Configure and troubleshoot the desktop and user environments | 5.1 Construct profiles for users 5.2 Organise shortcuts 5.3 Arrange screen management |
Evidence of the ability to:
determine organisation operating systems (OS) requirements
install or upgrade OS
customise OS to user requirements
manage and configure hardware devices
manage and configure desktop.
Note: Evidence must be provided for at least TWO operating systems.
To complete the unit requirements safely and effectively, the individual must:
explain procedures and techniques involved in the installation and upgrade of OS
explain procedures and principals involved in unattended OS installation
describe OS configuration issues that may arise with hardware and desktop environments.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:
special purpose tools, equipment and materials
industry software packages
stand-alone or networked personal computers
appropriate OS installation compact disk or recovery boot disks
drivers for connected devices
helpdesk system
OS service packs.
Assessors must satisfy NVR/AQTF assessor requirements.