Assessor Resource

ICTTEN304
Recover customer premises equipment

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop and enact a recovery plan and recover, package and label communications equipment including telephony, data, video, digital broadcasting and computer networks on residential, commercial or industrial installations according to all safety requirements and work practices.

It applies to technical staff who dismantle and recover customer premises systems and equipment for new installations or upgrades of indoor or outdoor telecommunications equipment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to recover customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards

1.2 Notify customer for site access and location details of customer equipment for recovery

1.3 Identify site hazards and notify customer to make site safe

1.4 Arrange for tools and lifting equipment if required

2. Recover customer equipment

2.1 Verify equipment is out of operational service and disconnect from all power feeds

2.2 Dismantle equipment and peripheral units according to work health and safety (WHS) and environmental requirements with minimal disruption to building occupants

2.3 Package and label recovered equipment and dispose of according to arranged disposal agreement

3. Complete documentation and clean up worksite

3.1 Amend site records to show existing equipment layout

3.2 Clean up and restore site to customer satisfaction

3.3 Collect and dispose of waste material and debris according to environmental requirements

3.4 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Evidence of ability to:

discuss equipment recovery options with customer

develop a recovery plan

safely disconnect, dismantle and recover customer premises’ equipment

package and label recovered equipment

notify customer of progress and obtain sign off

apply work health and safety (WHS) requirements and work practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline relevant legislation, codes of practice and other formal agreements that impact the work activity

summarise manufacturer requirements for safe operation of equipment

summarise customer premises’ equipment and customer premises’ cabling

explain regulatory and specific WHS requirements relating to the site

describe types of power sources used with telecommunications equipment

discuss the nature of customer equipment recovery and the documentation required to affect recovery

identify and describe the use of equipment used for recovery work

outline typical issues and challenges that occur on site.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a site where recovery of customer premises’ equipment can be conducted

plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to recover customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards

1.2 Notify customer for site access and location details of customer equipment for recovery

1.3 Identify site hazards and notify customer to make site safe

1.4 Arrange for tools and lifting equipment if required

2. Recover customer equipment

2.1 Verify equipment is out of operational service and disconnect from all power feeds

2.2 Dismantle equipment and peripheral units according to work health and safety (WHS) and environmental requirements with minimal disruption to building occupants

2.3 Package and label recovered equipment and dispose of according to arranged disposal agreement

3. Complete documentation and clean up worksite

3.1 Amend site records to show existing equipment layout

3.2 Clean up and restore site to customer satisfaction

3.3 Collect and dispose of waste material and debris according to environmental requirements

3.4 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Evidence of ability to:

discuss equipment recovery options with customer

develop a recovery plan

safely disconnect, dismantle and recover customer premises’ equipment

package and label recovered equipment

notify customer of progress and obtain sign off

apply work health and safety (WHS) requirements and work practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline relevant legislation, codes of practice and other formal agreements that impact the work activity

summarise manufacturer requirements for safe operation of equipment

summarise customer premises’ equipment and customer premises’ cabling

explain regulatory and specific WHS requirements relating to the site

describe types of power sources used with telecommunications equipment

discuss the nature of customer equipment recovery and the documentation required to affect recovery

identify and describe the use of equipment used for recovery work

outline typical issues and challenges that occur on site.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a site where recovery of customer premises’ equipment can be conducted

plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and standards 
Notify customer for site access and location details of customer equipment for recovery 
Identify site hazards and notify customer to make site safe 
Arrange for tools and lifting equipment if required 
Verify equipment is out of operational service and disconnect from all power feeds 
Dismantle equipment and peripheral units according to work health and safety (WHS) and environmental requirements with minimal disruption to building occupants 
Package and label recovered equipment and dispose of according to arranged disposal agreement 
Amend site records to show existing equipment layout 
Clean up and restore site to customer satisfaction 
Collect and dispose of waste material and debris according to environmental requirements 
Notify customer of job completion to obtain sign-off and present with a copy of documentation 

Forms

Assessment Cover Sheet

ICTTEN304 - Recover customer premises equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN304 - Recover customer premises equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: