Assessor Resource

ICTTEN405
Install configuration programs on PC based customer equipment

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to install software on customer equipment, including digital home integration, security, voice over IP (VoIP), internet protocol television (IPTV), radio frequency identification (RFID), wireless networking and home automation.

It applies to individuals working as field officers, technicians or technical supervisors for telecommunications carriers, contractors or other service providers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to install software

1.1 Arrange site access according to required procedure

1.2 Determine the type of customer equipment from the installation plan to prepare software requirements to provide required functionality

1.3 Prepare equipment software configuration specifications to include enhancements in customer requirements and confirm with customer

1.4 Notify customers of proposed software installation

1.5 Confirm software compatibility with existing system if required

1.6 Document job software specification

2. Install program and provide secure remote access

2.1 Configure customer specific data according to system specifications

2.2 Install and test system functionality to verify system operational performance following work health and safety (WHS) regulations, manufacturer’s specifications and industry standards

2.3 Develop and configure security arrangements and codes for remote access systems in consultation with customer

2.4 Conduct tests to validate security arrangements

3. Undertake administrative tasks

3.1 Save and record configuration program and provide program back-up for contingency use by customer

3.2 Complete administrative tasks and provide a copy of job specification to be securely stored on site following enterprise policy

3.3 Notify customer of job completion and obtain sign-off

Evidence of ability to:

prepare software configuration

load software into customer equipment

install security programs agreed with customer

test program and program features including:

system facilities

product features

required peripherals associated with the product

system functionality

notify customer of progress and obtain sign off.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

define channel allocations

outline common operating systems and their impact on the configuration of, or version of software to be installed

explain internet protocol (IP) addressing

describe logon procedures

outline numbering formats

describe product or service functions to ensure correct operation of completed installation

explain relevant regulatory and industry requirements.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a suitable site for installation of system programs

equipment currently used in industry

relevant regulatory and enterprise documentation impacting testing and installation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to install software

1.1 Arrange site access according to required procedure

1.2 Determine the type of customer equipment from the installation plan to prepare software requirements to provide required functionality

1.3 Prepare equipment software configuration specifications to include enhancements in customer requirements and confirm with customer

1.4 Notify customers of proposed software installation

1.5 Confirm software compatibility with existing system if required

1.6 Document job software specification

2. Install program and provide secure remote access

2.1 Configure customer specific data according to system specifications

2.2 Install and test system functionality to verify system operational performance following work health and safety (WHS) regulations, manufacturer’s specifications and industry standards

2.3 Develop and configure security arrangements and codes for remote access systems in consultation with customer

2.4 Conduct tests to validate security arrangements

3. Undertake administrative tasks

3.1 Save and record configuration program and provide program back-up for contingency use by customer

3.2 Complete administrative tasks and provide a copy of job specification to be securely stored on site following enterprise policy

3.3 Notify customer of job completion and obtain sign-off

Evidence of ability to:

prepare software configuration

load software into customer equipment

install security programs agreed with customer

test program and program features including:

system facilities

product features

required peripherals associated with the product

system functionality

notify customer of progress and obtain sign off.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

define channel allocations

outline common operating systems and their impact on the configuration of, or version of software to be installed

explain internet protocol (IP) addressing

describe logon procedures

outline numbering formats

describe product or service functions to ensure correct operation of completed installation

explain relevant regulatory and industry requirements.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a suitable site for installation of system programs

equipment currently used in industry

relevant regulatory and enterprise documentation impacting testing and installation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Arrange site access according to required procedure 
Determine the type of customer equipment from the installation plan to prepare software requirements to provide required functionality 
Prepare equipment software configuration specifications to include enhancements in customer requirements and confirm with customer 
Notify customers of proposed software installation 
Confirm software compatibility with existing system if required 
Document job software specification 
Configure customer specific data according to system specifications 
Install and test system functionality to verify system operational performance following work health and safety (WHS) regulations, manufacturer’s specifications and industry standards 
Develop and configure security arrangements and codes for remote access systems in consultation with customer 
Conduct tests to validate security arrangements 
Save and record configuration program and provide program back-up for contingency use by customer 
Complete administrative tasks and provide a copy of job specification to be securely stored on site following enterprise policy 
Notify customer of job completion and obtain sign-off 

Forms

Assessment Cover Sheet

ICTTEN405 - Install configuration programs on PC based customer equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTTEN405 - Install configuration programs on PC based customer equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: