Assessor Resource

ICTTEN407
Cut over customer premises equipment major upgrades

Assessment tool

Version 1.0
Issue Date: November 2018


This unit describes the skills and knowledge required to cut over major equipment and network upgrades in customer premises, and test and rectify problems.

It applies to individuals working at a supervisory level who may be in charge of installation and maintenance teams responsible for new installations and upgrades of telecommunications customer premises equipment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for cut over

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare cut over plan and seek approval from customer

1.5 Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

1.6 Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports

1.7 Organise system back-up with support personnel

2. Cut over system and equipment into service

2.1 Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements

2.2 Conduct tests according to technical manuals and specifications to complete installation task

2.3 Analyse test results to verify system compatibility and interoperability with existing system

2.4 Rectify any problems, if required

3. Finalise work and clean up worksite

3.1 Complete documentation containing installation details and test records

3.2 Amend site records to show existing equipment layout

3.3 Organise customer training in the new or modified system

3.4 Clean up and restore site to customer satisfaction

3.5 Collect and dispose of waste material and debris according to environmental requirements

3.6 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Evidence of ability to:

develop and implement an effective cut over plan

identify and organise resources including customer resources and access as necessary to complete cut over

conduct cut over and relevant tests according to work health and safety (WHS) and environmental requirements

interpret test results to identify and resolve problems

finalise administrative tasks and initiate training.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline cut over procedures

define customer premises’ equipment CPE

illustrate features and operating requirements of test equipment

outline information required to operate equipment according to a test specification

outline legislation, codes of practice and other formal agreements that impact the work activity

explain manufacturer’s requirements for safe operation of equipment

describe specific work health and safety (WHS) requirements relating to activity and site conditions

explain test methods and performance requirements

describe typical issues and challenges that occur on site.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications network engineering field of work and include access to:

a site where cut over can be conducted

plant, tools and equipment currently used in the industry

relevant regulatory and equipment documentation impacting work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for cut over

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare cut over plan and seek approval from customer

1.5 Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

1.6 Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports

1.7 Organise system back-up with support personnel

2. Cut over system and equipment into service

2.1 Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements

2.2 Conduct tests according to technical manuals and specifications to complete installation task

2.3 Analyse test results to verify system compatibility and interoperability with existing system

2.4 Rectify any problems, if required

3. Finalise work and clean up worksite

3.1 Complete documentation containing installation details and test records

3.2 Amend site records to show existing equipment layout

3.3 Organise customer training in the new or modified system

3.4 Clean up and restore site to customer satisfaction

3.5 Collect and dispose of waste material and debris according to environmental requirements

3.6 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Evidence of ability to:

develop and implement an effective cut over plan

identify and organise resources including customer resources and access as necessary to complete cut over

conduct cut over and relevant tests according to work health and safety (WHS) and environmental requirements

interpret test results to identify and resolve problems

finalise administrative tasks and initiate training.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline cut over procedures

define customer premises’ equipment CPE

illustrate features and operating requirements of test equipment

outline information required to operate equipment according to a test specification

outline legislation, codes of practice and other formal agreements that impact the work activity

explain manufacturer’s requirements for safe operation of equipment

describe specific work health and safety (WHS) requirements relating to activity and site conditions

explain test methods and performance requirements

describe typical issues and challenges that occur on site.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications network engineering field of work and include access to:

a site where cut over can be conducted

plant, tools and equipment currently used in the industry

relevant regulatory and equipment documentation impacting work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work 
Notify customer for site access, security arrangements and location details of customer equipment for major upgrade 
Identify site hazards and notify appropriate personnel to make site safe 
Prepare cut over plan and seek approval from customer 
Complete functional testing of new systems and equipment prior to cut over to minimise system downtime 
Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports 
Organise system back-up with support personnel 
Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements 
Conduct tests according to technical manuals and specifications to complete installation task 
Analyse test results to verify system compatibility and interoperability with existing system 
Rectify any problems, if required 
Complete documentation containing installation details and test records 
Amend site records to show existing equipment layout 
Organise customer training in the new or modified system 
Clean up and restore site to customer satisfaction 
Collect and dispose of waste material and debris according to environmental requirements 
Notify customer of job completion to obtain sign-off and present with a copy of documentation 

Forms

Assessment Cover Sheet

ICTTEN407 - Cut over customer premises equipment major upgrades
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTTEN407 - Cut over customer premises equipment major upgrades

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: