List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan response to network alarm | 1.1 Determine alarm severity and specific network elements affected from presentation of alarm 1.2 Assess likely impact to client and network of the alarm 1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition 1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy 1.5 Assess impact of any outage issues and major customers affected 1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition 1.7 Diagnose likely cause of alarm condition using established methodical strategies 1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary |
2. Arrange rectification of network problem | 2.1 Implement enterprise policy relating to outages as required 2.2 Rectify network problems when appropriate capability and time constraints can be met 2.3 Enact escalation procedures according to enterprise policy 2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration 2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts 2.6 Monitor progress of the network repair effort 2.7 Apply enterprise policy in relation to alarms requiring no further action |
3. Complete alarm clearance tasks | 3.1 Reset alarms following network restoration 3.2 Notify all relevant parties of problem rectification 3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem 3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system |
Evidence of ability to:
monitor and analyse a range of network alarms including use of fault history and ranking of likely causes
ensure customers and relevant personnel are appropriately notified of network status
undertake and monitor network repairs
plan and coordinate actioning of network alarms.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
define purpose of escalation policies and procedures for network alarm systems
describe installed telecommunications systems and equipment
explain principles and use of path protection
outline key components of a telecommunications network
evaluate commonly used test equipment and test procedures
outline typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field
describe typical systems and procedures for monitoring alarms.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
sites on which local and remote monitoring and analysis of network alarms may be conducted
manufacturer’s technical documentation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.