Assessor Resource

ICTTEN413
Undertake remote diagnosis and repair of network faults

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to undertake fault diagnostic and repair strategies for working with remote network equipment.

It applies to individuals working as field technicians, remotely accessing the network and the Network Operation Centre (NOC) which controls the coordination of remote network activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Diagnose remote faults

1.1 Install remote access software on notebook computers

1.2 Verify network fault by analysing relevant data

1.3 Investigate context and background information relevant to the network fault

1.4 Source appropriate documentation and test equipment relevant to the network fault

1.5 Conduct appropriate tests and analyse results

1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

2. Plan remote repair

2.1 Assess involvement level of the NOC in planning the repair

2.2 Plan for any necessary outages and notify customers

2.3 Develop repair strategies to clear fault

2.4 Develop a strategy for rerouting customer traffic if applicable

2.5 Advise on-site personnel of required work and clearly communicate the repair strategy

3. Repair fault

3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

3.2 Inform customers of repair progress where fault has caused degradation of service or outage

3.3 Escalate unresolved faults according to established enterprise procedure

3.4 Test remote repair for required performance

3.5 Assess ongoing network performance and the likelihood of further problems

4. Report remote diagnosis and repair and document results

4.1 Notify all relevant parties of results of remote diagnosis and repair

4.2 Record details relating to any outage according to enterprise procedures

4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system

Evidence of ability to:

communicate effectively with relevant parties, using appropriate technical and non-technical language

diagnose and identify faults, including using fault history and ranking likely causes

plan and coordinate repair of network faults

apply enterprise escalation and outage procedures following related work health and safety (WHS) requirements and work practices

ensure customers and others are kept notified of works progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe telecommunications systems and equipment and technologies likely to be encountered in remote networks

explain principles and use of path protection

outline key components of a telecommunications network

describe test equipment and test procedures required for determining network faults

evaluate test results and specify solutions

explain typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which remote diagnosis and repair of network may be conducted

test equipment currently used in industry

manufacturer’s technical documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Diagnose remote faults

1.1 Install remote access software on notebook computers

1.2 Verify network fault by analysing relevant data

1.3 Investigate context and background information relevant to the network fault

1.4 Source appropriate documentation and test equipment relevant to the network fault

1.5 Conduct appropriate tests and analyse results

1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

2. Plan remote repair

2.1 Assess involvement level of the NOC in planning the repair

2.2 Plan for any necessary outages and notify customers

2.3 Develop repair strategies to clear fault

2.4 Develop a strategy for rerouting customer traffic if applicable

2.5 Advise on-site personnel of required work and clearly communicate the repair strategy

3. Repair fault

3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

3.2 Inform customers of repair progress where fault has caused degradation of service or outage

3.3 Escalate unresolved faults according to established enterprise procedure

3.4 Test remote repair for required performance

3.5 Assess ongoing network performance and the likelihood of further problems

4. Report remote diagnosis and repair and document results

4.1 Notify all relevant parties of results of remote diagnosis and repair

4.2 Record details relating to any outage according to enterprise procedures

4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system

Evidence of ability to:

communicate effectively with relevant parties, using appropriate technical and non-technical language

diagnose and identify faults, including using fault history and ranking likely causes

plan and coordinate repair of network faults

apply enterprise escalation and outage procedures following related work health and safety (WHS) requirements and work practices

ensure customers and others are kept notified of works progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe telecommunications systems and equipment and technologies likely to be encountered in remote networks

explain principles and use of path protection

outline key components of a telecommunications network

describe test equipment and test procedures required for determining network faults

evaluate test results and specify solutions

explain typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which remote diagnosis and repair of network may be conducted

test equipment currently used in industry

manufacturer’s technical documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Install remote access software on notebook computers 
Verify network fault by analysing relevant data 
Investigate context and background information relevant to the network fault 
Source appropriate documentation and test equipment relevant to the network fault 
Conduct appropriate tests and analyse results 
Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services 
Assess involvement level of the NOC in planning the repair 
Plan for any necessary outages and notify customers 
Develop repair strategies to clear fault 
Develop a strategy for rerouting customer traffic if applicable 
Advise on-site personnel of required work and clearly communicate the repair strategy 
Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public 
Inform customers of repair progress where fault has caused degradation of service or outage 
Escalate unresolved faults according to established enterprise procedure 
Test remote repair for required performance 
Assess ongoing network performance and the likelihood of further problems 
Notify all relevant parties of results of remote diagnosis and repair 
Record details relating to any outage according to enterprise procedures 
Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system 

Forms

Assessment Cover Sheet

ICTTEN413 - Undertake remote diagnosis and repair of network faults
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Assessment Record Sheet

ICTTEN413 - Undertake remote diagnosis and repair of network faults

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