Assessor Resource

LGACOMP009A
Implement effective communication techniques

Assessment tool

Version 1.0
Issue Date: April 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers communicating to ensure the effective operation of the workplace. The unit specifically looks at facilitating discussions, producing written materials and making presentations. It is suitable for all people working within the organization and is applicable across a range of contexts.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

facilitate individual and group discussions and achieve specified outcomes

prepare a range of written information that is clear, concise and correct and appropriate to the audience and purpose of the document

make effective presentations for many different purposes using a range of media

Context of assessment

Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.

Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.

Relationship to other units(prerequisite or co-requisite units)

To enable holistic assessment this unit may be assessed with other units that form part of the job role.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

literacy skills to write routine and complex workplace information

communication skills and techniques

problem-solving skills

technology skills

research skills

presentation techniques and skills

Required Knowledge

knowledge of different communication styles and techniques

interpersonal communication

group processes

organisational policies, plans and procedures

knowledge of communication methods

principles of effective listening and questioning

non-verbal communication

writing techniques for routine and complex documents

presentation techniques

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Discussions may include:

seeking and conveying information

consulting and advising

structured interviewing

leading discussions and briefings

negotiating

chairing and participating in meetings

conflict resolution

coaching

advocacy

on-the-job training

Individuals and groups may include:

clients and stakeholders

community groups and organisations

representatives of client groups or organisations

members of the public

managers and staff in own department and other departments

private organizations and consultants

other public sector organizations

colleagues in different locations

Relevant council procedures may include:

quality assurance and/or procedures manuals

goals, objectives, plans, systems and processes

business and performance plans

legal and/or organizational policies, guidelines and requirements

ethical standards

occupational health and safety policies and procedures

resource management/sustainable practice

quality and continuous improvement processes and standards

Written information may include:

routine as well as complex reports

minutes of meetings

proposals

project plans

spreadsheets

general internal and external correspondence

standard form letters and memos

electronic mail

facsimiles

speeches

journal articles

marketing materials

instructions, procedures and policies

Standards may include:

standards set by work group

council policies

Materials may include:

slides

PowerPoint

overheads

tapes

brochures, pamphlets, newsletters, bulletins and letters

promotional material

manufacturers' handbooks and manuals

technical data

computer data

Audience may include:

colleagues

business clients

community groups

general public

Delivery may include:

pace of speech

voice characteristics such as volume, tone and inflection

accent

eye contact

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Mechanisms that enhance discussions are identified and implemented. 
The specific communication needs of individuals are identified and addressed. 
Strategies that encourage participation are used routinely. 
Objectives and agendas for individual or group discussions are routinely set and followed. 
Relevant information is provided to individuals and groups as appropriate to facilitate outcomes. 
Evaluation of communication strategies is undertaken to promote ongoing participation of all parties. 
Relevant council procedures and formats are identified. 
Writing is succinct and clear and is presented in a logical and sequential way that matches the audience and the purpose of the document. 
Written information is checked to ensure that it meets required standards of style, format and detail. 
Assistance and/or feedback is sought to aid communication skill development. 
The purpose, audience and medium to be used for the presentation are identified. 
Materials required for the presentation are collected or created and organised in a logical structure suitable to the level of knowledge and understanding of the audience. 
The presentation is delivered in a clear, logical and interesting way. 
The presentation is monitored for audience responsiveness and adjusted to ensure ongoing rapport and audience engagement. 
The audience is encouraged to participate where appropriate. 
The presentation is reviewed to gauge its effectiveness and to inform subsequent presentations. 

Forms

Assessment Cover Sheet

LGACOMP009A - Implement effective communication techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGACOMP009A - Implement effective communication techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: