Assessor Resource

LGACORE603B
Represent council's role and value in the community

Assessment tool

Version 1.0
Issue Date: April 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers relationship building and communication with stakeholders in an effort to promote the value of council to the community. The need for staff to represent the value of council to the community and stakeholders through relationships that are mutually beneficial to all parties is recognised.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

This unit requires active representation of council's mission and services, which includes the demonstrated ability to:

communicate council plans, objectives and activities clearly, accurately and positively

promote council interests consistently to internal and external clients and stakeholders.

Context of assessment

May be undertaken on the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Consistent evidence across a range of networking, promotional and marketing activities and practices.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

real or simulated consultation process with council stakeholders

materials on networking processes, marketing and promotion.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

verbal communication, presentation and negotiation

consultation and liaison

marketing, promotion and utilising and working with the media

written communication, including reports and media releases

Required Knowledge

council's political, social, economic and environmental context

council's strategic and business plans, goals, objectives, policies and procedures

council operations

marketing principles and promotional strategies, including planning special events

freedom of information and confidentiality

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Network channels may include:

community groups

government officials, ministers and advisers

local government associations

small and medium-sized businesses

Stakeholders may include:

municipality and its constituents

new and potential community groups

small business associations

local government associations

retail groups

environmental associations

Personnel may include:

legal advisers

marketing and promotions personnel

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies. 
Relationships with stakeholders are formed to provide identifiable benefits to council and the community. 
Opportunities to share resources and expertise with stakeholders are identified and utilised. 
Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding. 
Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness. 
Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner. 
Credible and effective relations with other levels of government are developed and maintained. 
Individuals and groups within the community who have an interest in the operation and outcomes of council are identified. 
Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned. 
Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives. 
Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources. 
Advice is given in accordance with relevant council policies, needs and legislative responsibilities. 
Advice is provided promptly and in the context of council's policies and interests. 
Confidentiality requirements are adhered to. 
Responses to requests for information are prepared promptly and accurately. 
Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort. 
Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council. 
Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies. 
Relationships with stakeholders are formed to provide identifiable benefits to council and the community. 
Opportunities to share resources and expertise with stakeholders are identified and utilised. 
Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding. 
Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness. 
Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner. 
Credible and effective relations with other levels of government are developed and maintained. 
Individuals and groups within the community who have an interest in the operation and outcomes of council are identified. 
Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned. 
Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives. 
Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources. 
Advice is given in accordance with relevant council policies, needs and legislative responsibilities. 
Advice is provided promptly and in the context of council's policies and interests. 
Confidentiality requirements are adhered to. 
Responses to requests for information are prepared promptly and accurately. 
Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort. 
Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council. 

Forms

Assessment Cover Sheet

LGACORE603B - Represent council's role and value in the community
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGACORE603B - Represent council's role and value in the community

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: