Assessor Resource

LGADMIN417A
Conduct community consultations

Assessment tool

Version 1.0
Issue Date: March 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers conducting community consultation on behalf of the organisation in line with its strategic vision and program development. The unit is appropriate to employees in all areas of the organisation and covers the process of consultation, from identification of stakeholders and methodologies through to documentation of issues and formulation of recommendations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

plan a community consultation to enable and encourage relevant groups or individuals to be involved

facilitate a community consultation that produces valid and useful information and ensures that the council's image and reputation are maintained or enhanced

prepare an accurate report on the outcomes of the community consultation that enables informed decision making to occur.

Context of assessment

Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.

Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.

Relationship to other units(prerequisite or co-requisite units)

To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:

LGACOMP024A Develop community relations.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

consultation

presentation

negotiation

report writing

quantitative and qualitative analysis

facilitation

technology

decision making

Required Knowledge

relevant council policies and procedures

relevant legislation

strategies, policies and procedures on minimising resource use

access and equity issues

strategies for consultation

code of conduct and ethics

facilitation techniques

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Consultation methods may include:

public meetings

phone-ins

questionnaires

informal gatherings

door knocks

council meetings

Information may include:

graphics

models

computer animations

video displays

overheads

handouts

development plans

interpreter service

Participants may include:

community groups

other authorities

individuals

emergency authorities

private sector business interests

special interest groups

experts

Facilitation techniques may include:

active listening

targeted questioning

points of clarification

group discussions

presentation

group activities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Specific consultation needs are identified based on the issue and organisational requirements. 
The objectives for the consultation are discussed with appropriate personnel. 
Consultation methods are identified and discussed with appropriate personnel. 
A consultation plan is developed and discussed and/or endorsed with appropriate personnel. 
Information is prepared that is clear, accurate and appropriate to the needs of the parties. 
Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame. 
Information is provided to participants at an appropriate time and place. 
Access and equity requirements are implemented in the consultation. 
Consultation is undertaken using effective facilitation techniques suited to the target audience. 
Difficult situations are handled effectively using collaborative problem-solving techniques. 
Responses are collated and formatted to facilitate analysis. 
A report is prepared that includes recommendations to enable informed decision making. 
Feedback is provided to interested parties. 
Other issues raised during consultation are directed to relevant department or person for action. 
The effectiveness of the consultation process is evaluated and action is taken where necessary. 

Forms

Assessment Cover Sheet

LGADMIN417A - Conduct community consultations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

LGADMIN417A - Conduct community consultations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: