LGAEHRR203B - Support maintenance of public behaviour in areas under council control
Assessor Resource
LGAEHRR203B Support maintenance of public behaviour in areas under council control
Assessment tool
Version 1.0 Issue Date: April 2024
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.
This unit covers support roles in crowd control and monitoring behaviour in public or recreational areas.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
Contribution to public safety is maintained.
Relevant regulations, ordinances and orders are enforced effectively.
Actions and communications are referred to supervisory and or specialist personnel for approval in a discrete manner.
Context of assessment
On the job or in a simulated work environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence will need to be collected over time across a range of variables.
Resource implications
Access to a workplace or simulated case study that encompasses:
local government legislation, policies and procedures
real or simulated incidents in a range of contexts, employing techniques that support voluntary compliance
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
crowd behaviour
implications of cultural and language diversity
mediation
conflict resolution
assertion
dealing with offensive behaviour
verbal and written communication skills, including with non-English speakers
using equipment and computers
team work
Required Knowledge
relevant council ordinances and orders
local government legislation, policies and procedures
consequences of non-compliance
clarification of voluntary compliance
council legal authority and limits
personal responsibilities and liability
local environmental conditions, terrain, facilities, demographics and current events
relevant emergency management procedures and the role of emergency services
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Appropriate manner may include recognising:
age, culture and linguistic background of member of the public
the seriousness of the offence
Facilities or other areas under council control may include:
beach
wet and dry recreational facilities
parking
community care facilities
buildings
depots
workshops
Informing public may include:
flags
signs
pamphlets
loudspeakers and public address systems
verbal instructions
posters
Inability or indisposition may include:
illness, injury or disability
threat or danger posed by other people or events
Group or crowd composition may include:
size, age, culture and linguistic background
perceived or claimed reason for using the area
Distressed people may include:
lost children
older or confused people
distressed parents
injured, afraid or threatened people
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.
Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.
Agreement to comply with relevant regulations is obtained from members of the public where possible.
Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.
Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.
Appropriate assistance or clarification is requested when necessary.
Incidents are recorded according to council requirements.
Members of the public are informed of relevant public-safety requirements in an appropriate manner.
Agreement to comply is gained wherever possible.
Assistance of, and coordination with, other services is accessed through relevant chain of command.
Distressed people are dealt with appropriately.
Established emergency management procedures are followed under relevant supervision.
Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.
Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.
Agreement to comply with relevant regulations is obtained from members of the public where possible.
Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.
Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.
Appropriate assistance or clarification is requested when necessary.
Incidents are recorded according to council requirements.
Members of the public are informed of relevant public-safety requirements in an appropriate manner.
Agreement to comply is gained wherever possible.
Assistance of, and coordination with, other services is accessed through relevant chain of command.
Distressed people are dealt with appropriately.
Established emergency management procedures are followed under relevant supervision.
Forms
Assessment Cover Sheet
LGAEHRR203B - Support maintenance of public behaviour in areas under council control
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
LGAEHRR203B - Support maintenance of public behaviour in areas under council control
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent