Assessor Resource

LGAGOVA201B
Issue permits

Assessment tool

Version 1.0
Issue Date: April 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers receiving applications, checking for sufficiency and accuracy of information, and issuing permits where appropriate in the local government context. The unit is suitable for those people working in the organisation who undertake work related to the processing of applications and issuing of permits in a range of contexts relevant to local government.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to:

check applications for compliance, accuracy and completeness

communicate with clients

process applications and issue permits in accordance with policies and procedures

maintain records of permits issued

Context of assessment

Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.

Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace that should include:

records/filing system

telephone

council procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

telephone

written and verbal communication with the public (modifying language to accommodate language and cultural differences)

customer service

using technology

record keeping

Required Knowledge

administrative procedures

filing systems

types of permits

council structure and services

assessment criteria

council procedures for issuing permits

relevant application requirements

council customer service policies

council schedule of fees

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Applications for permitsmay include:

temporary permits to:

construct cross-over or temporary cross-over

connect services

conduct kerbside cafe

display goods for sale on footpath subdivision of buildings or land

planning

temporary or permanent structures

dwellings

dwelling additions or alterations

garages

carports

verandas

sheds

fences

swimming pools

reblocking and underpinning demolitions

park furniture removal vans on nature strip and or footpath

sell from roadside

store building materials on nature strip

Applicants may include:

property owners or agents

building practitioners

architects

builders

tenants

removalists

traders

business owners

engineers

utilities

Documentation may include:

application forms

plans

specifications

technical reports

structural computations

referral authority reports

endorsed authority plans

certificates of title

soil reports

home warranty insurance certificates

working drawings

property information certificates

flooding certificates

Registers may include:

statutory and non-statutory

manual and/or computerised

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Applications for permits are received from applicants and checked for compliance with statutory requirements and council policies. 
Documentation is checked for accuracy and completeness and client is advised of any additional requirements. 
Date and, where required, time of lodgement are accurately recorded on application. 
Application fees are correctly assessed, collected and receipted in accordance with fee structure and council requirements. 
Application number is accurately allocated in accordance with council requirements. 
Application details are accurately recorded in the relevant register. 
Applications are assessed against set criteria. 
Determinations are made based on set criteria and council requirements. 
Applicants and relevant council staff are informed of the determination in accordance with council procedures. 
Permits are issued in accordance with council procedures. 
Applications for permits are received from applicants and checked for compliance with statutory requirements and council policies. 
Documentation is checked for accuracy and completeness and client is advised of any additional requirements. 
Date and, where required, time of lodgement are accurately recorded on application. 
Application fees are correctly assessed, collected and receipted in accordance with fee structure and council requirements. 
Application number is accurately allocated in accordance with council requirements. 
Application details are accurately recorded in the relevant register. 
Applications are assessed against set criteria. 
Determinations are made based on set criteria and council requirements. 
Applicants and relevant council staff are informed of the determination in accordance with council procedures. 
Permits are issued in accordance with council procedures. 

Forms

Assessment Cover Sheet

LGAGOVA201B - Issue permits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGAGOVA201B - Issue permits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: