Assessor Resource

LGAGOVA618A
Resolve valuation and property services disputes

Assessment tool

Version 1.0
Issue Date: March 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers the review of property rating services, through objection or enquiry, and necessary legal processes.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Confirmation of property details.

External reinspection of property.

Re-examination of sale or rental figures.

Reassessment of the application of property value.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

copies of relevant legislation

council procedures relating to dispute resolution

real or mock processes, including submissions

property inspections

formal conference proceedings

court hearings


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

negotiation with internal and external customers

consultation in a culturally diverse community

problem solving

interpretation of legislation

Required Knowledge

council procedures relating to dispute resolution and confidentiality

relevant legislative requirements

property valuation and classification

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Formal conference may include:

valuation review panel

independent valuation

Legal action may include:

land and valuation court

supreme court

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Enquiries or objections are assessed to establish if the matter is within the jurisdiction of the valuation area, or are referred as appropriate. 
Information is assessed to establish need for compliance with legislative requirements. 
Time required to service the enquiry or objection is established to identify if an immediate response will satisfy requirements. 
Written acknowledgement is prepared where required to meet council and legislative requirements. 
Submissions are thoroughly assessed for error and omission. 
Formal discussions are held with objector as required by relevant legislation. 
A full property inspection is undertaken, where appropriate in the presence of an objector, and in accordance with council procedures. 
The valuation or classification is reviewed after consideration of any new or additional information. 
Decisions are advised to relevant parties in accordance with legislative and council requirements. 
Conference presentation is prepared that outlines the methods and data utilised to determine valuation. 
The objector's submission is received and acknowledged so that the basis of objection is clearly understood. 
A decision is made to amend the valuation or reject the objection. 
A notice of decision is prepared and forwarded to relevant parties in accordance with council and legislative requirements. 
An accurate solicitor's brief is prepared, supported by detailed evidence. 
A clear report to council is prepared that recommends appropriate action. 
Procedures are initiated as required through council's solicitors. 
Council is represented at legal briefings and hearings through presentation of a detailed submission that protects council's interests. 

Forms

Assessment Cover Sheet

LGAGOVA618A - Resolve valuation and property services disputes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

LGAGOVA618A - Resolve valuation and property services disputes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: