- LGAPLEM403A - Attend requests for building and planning information and advice
Assessor Resource
LGAPLEM403A
Attend requests for building and planning information and advice
Assessment tool
Version 1.0
Issue Date: April 2024
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
This unit covers responding to and prioritising requests for building and planning information and advice.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Prerequisite Unit/s
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Overview of assessment requirements | A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated. |
Critical aspects of evidence to be considered | Accurate, timely and courteous advice is provided. All relevant building and planning requirements are met. |
Context of assessment | On the job or in a simulated work environment. |
Relationship to other units(prerequisite or co-requisite units) | Prerequisite units: nil. Co-requisite units: nil. |
Method of assessment | The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor. |
Evidence required for demonstration of consistent performance | Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated. |
Resource implications | Access to a workplace or case study that encompasses such resources as: copies of relevant building and planning legislation examples of council policies and procedures reports and council records experts such as building surveyors, engineers and town planners. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit |
Required Skills |
telephone, face-to-face and front counter customer service interpersonal written and verbal communication strategies within a multicultural/diverse community context research and calculations. |
Required Knowledge |
relevant building and planning legislation requirements council development control, planning and customer service policies and practices relevant environmental legislation and practices council building and planning application procedures materials and construction techniques. |
Hidden text |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Requests may include: | verbal (face-to-face or telephone) written complaints technical advice problems information copies of plans property enquiries access to council records. |
Research may include: | literature survey obtaining telephone information checking council records statutory controls. |
Jurisdiction and ability may include: | freedom of information copyright council policy relevant building and planning legislation state acts and policies. |
Response may include: | verbal written. |
Professional advice may include: | statutory authorities building surveyors engineers town planners. |
Information may include: | written records oral anecdotes reports instructions directions from supervisor or management formal and informal interviews team meetings reports from other services agencies specialists experts media. |
Hidden text | |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate. | |||
| Requests are assessed to establish necessity for compliance with statutory requirements. | |||
| Time required to service requests is established to identify if an immediate response will satisfy requirements. | |||
| Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly. | |||
| Accurate research and action are undertaken in priority order to obtain required information or result. | |||
| Sources of relevant information are correctly identified. | |||
| Information is collated to enable preparation of a satisfactory response to the request. | |||
| Professional advice is identified and incorporated where appropriate. | |||
| Affected relevant authorities are consulted. | |||
| Response is prepared within statutory constraints and levels of authority that protects council interests. | |||
| Response facilitates discussion and consultation so that client expectations can be satisfied. | |||
| Relevant form of response is selected within council policies and procedures. | |||
| Written information and advice provided are clear and concise to minimise the need for follow-up action. | |||
| Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised. | |||
| Advice given is recorded according to council procedures. | |||
| Discretionary advice on major issues is made available according to council policy and procedures. |
Forms
Assessment Cover Sheet
LGAPLEM403A - Attend requests for building and planning information and advice
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
LGAPLEM403A - Attend requests for building and planning information and advice
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: