Assessor Resource

LGAPLEM410A
Provide service and information in preparing a development application

Assessment tool

Version 1.0
Issue Date: April 2024


This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

This unit covers providing advice to home owners, developers and other prospective applicants who are in the process of preparing to submit a development application. The provision of high levels of customer service is central to the performance of this function. This unit also addresses the provision of efficient administrative support, including record keeping.

The ability to listen, communicate effectively and provide clear and accurate advice about council and planning processes are essential. Understanding of the breadth and level of advice that can be provided within the council's operating procedures and the level of delegation of the officer is also required, together with a sound understanding of the procedures and service standards of the planning department.

This unit, together with LGAPLEM408A and LGAPLEM409A , expand upon and replace LGAPLEM401B and LGAPLEM402B .

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Prerequisite Unit/s

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

provide high levels of customer service skills

provide accurate, timely and professional advice regarding the planning process and the lodgement of applications for approval in line with council procedures

conduct pre-assessment interviews with potential or prospective applicants.

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments.

Resource implications

Access to a workplace or simulated case study that encompasses such resources as:

relevant legislation

council application information

examples of council policies and codes

real or simulated sites.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

Required knowledge:

Required Knowledge

relevant council procedures and protocols

relevant environmental legislation and practices

understanding of council's planning processes and requirements

levels of delegation of officers within the planning department

relevant provisions of planning and associated legislation

land use development and applications

community aspirations and expectations

council code of conduct and ethics

principles of neighbourhood design.

Hidden text

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Range of council pre-prepared materials may include:

websites

brochures explaining the development application process

sample applications to use as models.

Potential applicants' needs are fully explored through the use of:

active listening techniques

structured questioning to illuminate issues

careful selection of language to match the needs of the applicant.

Rights and responsibilities of applicants include:

right of appeal

confidentiality

method and period for advertising applicant's development proposal.

Hidden text

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants. 
Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations. 
Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required. 
Opportunities to update pre-prepared materials to offer improved levels of information are sought. 
Potential applicants' needs are fully explored and understood as a sound basis for further communication. 
Rights and responsibilities of applicants are effectively and politely communicated. 
Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards. 
Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs. 
Complex or contentious problems are referred to senior personnel for further resolution as required. 
Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols. 
Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols. 
Records of applications received are made according to standard council procedures and protocols. 
Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols. 

Forms

Assessment Cover Sheet

LGAPLEM410A - Provide service and information in preparing a development application
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGAPLEM410A - Provide service and information in preparing a development application

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: