Assessor Resource

LMFAH4001A
Recommend security technology, hardware and services

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to architectural hardware specifiers who provide advice to clients on product selection, price, services and warranties in regards to architectural hardware. The unit applies to clients requiring architectural hardware schedules and products for construction and renovation projects.

This unit requires the ability to source relevant information, determine client requirements and use appropriate techniques to accurately identify architectural hardware requirements to meet client needs.

This unit of competency covers the application of achitectural hardware product and service knowledge to provide advice to customers/clients and other sales staff with regard to design, technical features and uses of achitectural hardware products,ancillary products, prices and warranties.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to research and recommend architectural hardware and/or keying requirements, identify quantities, and advise on price, warranty and service and repair options, and include this information as required in the preparation of a brief for a client.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Critical aspects of assessment and evidence include:

ability to match architectural hardware products to a client brief or specification

ensuring selected architectural hardware products comply with relevant legislation, codes and standards

explaining and demonstrating architectural hardware products to clients

undertaking imperial and metric measurements of job requirements and matching to architectural hardware measuring systems

estimating quantities of required architectural hardware products

supplying accurate quotes for architectural hardware products and services

negotiating prices

advising on warranties, service and repair options for architectural hardware products and services

arranging service and repairs.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Method of assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with assessing technical security requirements, or other units requiring the exercise of the skills and knowledge covered by this unit.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

identifying architectural hardware needs

identifying suitable architectural hardware brands, prices and warranty conditions

reading and interpreting plans, designs and specifications

applying basic numeracy techniques

applying safe and efficient work practices

interpersonal communication skills

relating to people from different social and cultural backgrounds

dealing with customer/clients that are difficult or abusive

dealing with customer/clients that have special needs

presenting a professional image

preparing documentation

entering data using basic keyboarding skills

Required knowledge

Required knowledge includes:

organisational policies and procedures, in relation to:

sales/customer services

methods of dealing with special needs/requests of customers

customer complaints

price negotiation

available architectural hardware/keying system options and basic requirements for installation

types and functions of architectural hardware/keying system

building construction methods and types

organisational and client confidentiality requirements

basic problem-solving strategies

operational principles of information technology

principles of effective communication

documentation requirements and processes

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Job requirements

Job requirements may include:

instructions from supervisor/management

work schedules and completion dates

specific client requirements

site requirements

security clearance and access requirements

reporting and documentation requirements

budget allocations

associated legislation which may include Building Code of Australia (BCA) and Australian standards, such as:

AS 1428 (Set)-2010 Design for access and mobility set

AS 1905.1-2005 Components for the protection of openings in fire-resistant walls - Fire-resistant door sets

AS 4145.2-2008 Locksets and hardware for doors and windows - Mechanical locksets for doors and windows in buildings

AS 1670.1-2004 Fire detection, warning, control and intercom systems - System design, installation and commissioning - Fire

AS 1530.1-1994 Methods for fire tests on building materials, components and structures - Combustibility test for materials

Information

Information may include:

value or importance of assets

insurance policy agreements

special rooms or areas requiring higher level of protection

current/proposed operating environments

assets and systems

activities and functions

existing security systems/equipment

existing management strategies

business and operational plans

incident history

Architectural hardware

Architectural hardware may include:

hinges

pivots

door track

locks

handles

door furniture

door closers

exit devices

sequence selectors

cylinders

keying and master keying

bolts

door stops

door seals

kick plates

door protection

sundry hardware

sanitary hardware

automatic operators

access control devices

Relevant sources of information

Relevant sources of information may include:

product catalogues

reference manuals

technical specifications

product instructions

drawings and illustrations

technical sales staff

Applicable legislation, codes and national standards

Applicable legislation, codes and national standards may include:

relevant commonwealth and state/territory legislation which affect organisational operation, such as:

occupational health and safety (OHS) and environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

licensing arrangements

Australian standards

quality assurance and certification requirements

relevant industry codes of practice

trade practices

award and enterprise agreements

privacy related legislation

Organisational requirements

Organisational requirements may include:

legal and organisational operational policies and procedures

operations manuals

induction and training materials

insurance policy agreements

client and organisational confidentiality requirements

organisational goals/objectives/plans/systems/ processes

employer and employee rights and responsibilities

own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

OHS policies/procedures/programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics, access and equity policy, principles and practice

records and information systems and processes

communication channels

reporting procedures

Customer/client

Customer/client may include:

owner

property/other agent

tenant

building supervisor

manager

project manager

government and legal instruments/agencies

Interpersonal techniques

Interpersonal techniques may include:

verbal or non-verbal language

two-way interaction

constructive feedback

active listening

questioning to clarify and confirm understanding

interpreting non-verbal and verbal messages

observation techniques

use of positive, confident and cooperative language

control of tone of voice and body language

use of language and concepts appropriate to cultural differences

use of clear presentations of options and consequences

demonstrating flexibility and willingness to compromise

Measuring tools

Measuring tools may include:

tape measures

callipers

vernier

steel rule

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Job requirements are correctly identified according to relevant product information 
Suitable architectural hardware products are identified by accessing relevant sources of information 
Hardware components are identified to suit client specifications and applicable legislation, codes and national standards 
Available product options and features are evaluated for suitability and value 
Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements 
Knowledge of measurement systems used in architectural hardware product range is demonstrated 
Customer/client needs are accurately identified 
Detailed manufacturer's product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements 
Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques 
Quantities of architectural hardware products required are accurately determined from customer/client specifications 
Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements 
Customer/client is provided with accurate quotation for quantities estimated 
Comparisons between architectural hardware manufacturer's warranty terms are clearly explained to customer 
Individual product warranty terms and conditions are confirmed from relevant sources of information and accurately conveyed to customer/client 
Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements 
Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards 
Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales 
Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements 
Customer/client is questioned to determine nature of problem 
Customer/client needs are diagnosed by accessing manufacturer's information 
Solutions are offered according to nature of problem, available product information and organisational requirements 
Service/repair process is identified and accurately described to customer, as required, according to organisational requirements 
Price and timeline for basic service/repairs are identified and quoted to customer where applicable 
Customer/client details are identified and accurately transcribed to repair form, according to organisational requirements 
Item for repair is labelled and securely stored according to organisational requirements 
Customer/client is notified without undue delay on arrival/completion of service/repair 

Forms

Assessment Cover Sheet

LMFAH4001A - Recommend security technology, hardware and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

LMFAH4001A - Recommend security technology, hardware and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: