read and understand documentation speak clearly and directly apply effective listening techniques ask questions to gain information complete standardised workplace information share information meet the needs of customers provide information to customers write workplace documentation present information work as part of a team share information apply a range of strategies to solve problems monitor and evaluate solutions identify and define problems develop practical solutions to problems select appropriate solutions to problems apply analysis skills show independence and initiative adapt to new situations initiate solutions to problems discuss initiatives with colleagues generate a range of options assess risks and take appropriate action manage innovation and change determine opportunities to improve processes take initiative and make decisions collect and organise information plan tasks and identify task outcomes plan use of resources assess and prioritise tasks manage time and resources participate in continuous improvement processes allocate people and other resources to tasks collect and analyse information establish clear goals and deliverables amend own work practices clarify objectives manage workplace information select and sequence information manage own time and prioritise own work assess own skills and knowledge use feedback to improve performance take responsibility apply knowledge and confidence in own ideas apply quality practices work safely adapt to new skill requirements be open to new ideas and techniques invest time and effort into learning new skills be open to learning and accommodate change apply reflective skills use equipment and tools use technology relevant to the job use basic IT skills use IT to organise information
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