Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Induct and train crew | 1.1 | Crew member is introduced to key personnel and areas on vessel |
1.2 | Performance requirements and responsibilities of the position are explained |
1.3 | Legislative requirements and organisational policies and procedures are explained |
1.4 | Initial training in relevant safety management systems, equipment and work practices is arranged and conducted |
1.5 | Training opportunities for development of the individual’s job role are identified |
1.6 | Relevant documentation is completed and submitted to appropriate personnel |
2 | Allocate crew workload | 2.1 | Current workload of crew is assessed |
2.2 | Workload is scheduled effectively to facilitate operational efficiency of vessel |
2.3 | Duties, rosters and responsibilities are assessed against and matched to crew capabilities according to legislative and organisational requirements |
2.4 | Crew are allocated a workload priority |
2.5 | Workload of crew is continuously assessed according to agreed objectives and timelines |
3 | Monitor crew performance | 3.1 | Performance expectations are communicated clearly to crew and individual crew members |
3.2 | Performance of crew and individuals is systemically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned workloads |
3.3 | Performance expectations are assessed objectively against workloads and crew and individual capabilities |
3.4 | Strategies are developed to ensure crew and individuals are actively encouraged and supported in assessing their own competence and identifying their learning needs |
4 | Address performance related issues | 4.1 | Systems are established to ensure efforts of crew are monitored, and formal and informal feedback is provided in a constructive manner |
4.2 | Performance above expectations is identified and reinforced through recognition and continuous feedback |
4.3 | Performance below expectations is identified and development plan for improved performance is negotiated, agreed on and documented according to organisational requirements |
4.4 | Action plans for improving performance are established and monitored according to organisational requirements |
5 | Address issues and problems of crew and individual crew members | 5.1 | Potential and current issues and problems arising within crew and/or individuals are identified and acted on according to organisational and legislative requirements |
5.2 | Advice, support and expertise is sought from appropriate personnel as required, to resolve issues and problems |
5.3 | Issues and problems that impact on individual crew members are followed through and resolved with concerned individuals |
6 | Build support and commitment within crew | 6.1 | Organisational requirements are met through personal performance, behaviour and leadership, which serves as a positive role model for other crew members |
6.2 | Own performance is monitored and adjusted to ensure it aligns with key performance indicators and organisational goals |
6.3 | Crew members are treated in a fair and equal manner and individual differences are identified and accommodated |
6.4 | Effective communication is developed and maintained with crew and management |