The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to operate in a work-based team environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with operating in a work-based team environment or other units requiring the exercise of the skills and knowledge covered by this unit.

Method of assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways including direct observation, supervisor's reports, project work, samples and questioning. Questioning should not require language, literacy and numeracy skills beyond those required in this unit. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment

Required skills

Look for evidence that confirms skills in:

contributing to achievement of team goals

communicating and cooperating with team members

coordinating work effort with others

applying effective interpersonal skills

reading, interpreting and following information on written job instructions, specifications, standard operating procedures, charts, lists, drawings and other applicable reference documents

solving problems

Required knowledge

Look for evidence that confirms knowledge of:

effective interpersonal strategies and skills:

effective listening

basic speaking skills

use of terminology and jargon

giving and receiving feedback

checking and clarifying task-related information

interpreting instructions

basic conflict resolution

selecting modes and methods of communication

identifying and resolving communication breakdowns and barriers

principles of effective communication

relationships and roles within team and with others

reporting relationships and procedures

own responsibilities with respect to products/services to be provided by team

skills and competencies of the individual and other employees performing interdependent activities

team goals, objectives and task requirements

sources of technical expertise/assistance

appropriate forms of communication

hazards and control measures associated with team activities, including housekeeping

safe work practices and procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team goals

Production or manufacturing output, deadlines and timelines, resource use, performance, mistake elimination targets, process improvements, maintenance activity, safety levels

Effective interpersonal skills

Basic listening and speaking skills, use of terminology and jargon, giving and receiving feedback, interpreting instructions, verbal and non-verbal modes and methods of communication, communication breakdowns and barriers, basic principles of effective communication

Formal and informal forms of communication

Meetings, documentation, updates, handover, signage, discussion, explanations, demonstration, electronic

Diversity

Ethnicity, age, gender, demographics, disability

Workplace terminology

Terminology - referring to equipment, processes, workplace areas, staff and procedures - specific to the processes and equipment used in the workplace