The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment

A holistic approach should be taken to the assessment.

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action. The reasoning process behind the problem analysis and determining the required actions should be assessed.

Consistent performance should be demonstrated. For example, look to see that:

in-plant computer programs are correctly utilised

software problems are recognised and solved effectively and efficiently

documents are completed to the standard required

the operation and access to data from the system can be demonstrated

data can be input and output from the system as required

obvious problems in related to operation of the system are recognised and an appropriate contribution made to their solution.

Assessment method and context

Assessment will occur using industrial equipment and will be undertaken in a work-like environment.

Competence in this unit may be assessed:

on a processing plant allowing for operation under all normal and a range of abnormal conditions

by using a suitable simulation and/or a range of case studies/scenarios

through a combination of these techniques.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Specific resources for assessment

This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

This describes the essential skills and knowledge and their level required for this unit.

Knowledge of organisation procedures and relevant regulatory requirements along with the ability to implement them within appropriate time constraints and work standards.

Competence includes an understanding of the organisation data system to the level needed to use the system and recognise and resolve problems. In particular it includes the ability to:

demonstrate the operation of and access to data from the system

describe the scope and range of data required from the system, in order to support the solution of problems

describe the nature of the scope and range of available data

describe the causes and remedies of common problems such as those selected in the Range Statement

describe principles of operation of the equipment and software, hazard policies and procedures, job procedures and work instructions

explain the application of software in relation to work role.

Competence also includes the ability to isolate the causes of problems to a component of the organisation data system and to distinguish between causes of problems such as:

incorrect or misleading data

system software faults

system equipment faults.

Language, literacy and numeracy requirements

This unit requires the ability to read and interpret typical product specifications, job sheets and material labels as provided to operators.

Writing is required to the level of completing workplace forms

Numeracy is also required to the extent of requiring competence in essential mathematical functions including + - x and ÷.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This unit of competency includes organisation computer and data systems. This may include systems which cover (select relevant items):

Word and Excel documents

safety, safety data and injury reporting

orders, purchasing, stock levels and scheduling

stock control, stores, warehousing and logistics

materials hazards, labelling, materials identification, materials safety data sheets (MSDSs)

batch data, schedules, production planning and operations planning

product quality, statistical control, production trends and quality control

maintenance, maintenance planning, procedures and spare parts.

The organisation systems will usually be computerised, but may include data sheets, paper or hard copy records, manuals and instructions.

Procedures

All operations are performed in accordance with procedures.

Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment

This competency includes use of equipment and tools such as:

computers - stand alone and/or networked

mobile terminals and hand held devices

printers

mouse, keyboard

facsimile equipment

onboard terminals

scanners

bar coders.

Software applications may include:

CC mail and email

Internet or intranet

word processing, database and spreadsheet programs

company/process specific software

word processing, database and spreadsheet programs.

Documents may include:

work orders

work instructions/standard operating procedures

email or CC mail

faxes

memos

tables

standard letters

standard reports.

Hazards

Typical hazards include:

repetition strain injuries

glare from monitor screens

damages cables or connections

strains or injuries moving computer equipment.

Problems

'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:

software problems, such as unable to access file, find correct page or send CC mail, input data.

loose or disconnected cables

'frozen' screens

faulty monitors

key board problems.

Variables

Key variables to be monitored include:

types of hardware systems

access and log on procedures

types of software packages

Internet/intranet systems

types of data to be stored and retrieved.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist