Assessor Resource

MSMSUP300
Identify and apply process improvements

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency covers the skills and knowledge required to identify, monitor and participate in strategies to improve production efficiencies.

It applies to experienced personnel, such as experienced operators, team leaders or supervisors, who are required to provide input into process improvement initiatives for a team or work area.

This unit of competency applies to all work environments and sectors within the industry. It applies to a wide range of processes and equipment. In large plants with multiple processes, it may apply to more than one process if those processes interact with each other. It applies to all operators across all functions.

No licensing, legislative or certification requirements apply to this unit at the time of

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Determine issues that affect process efficiency

1.1

Investigate issues affecting output and quality

1.2

Determine potential/actual sources of wastage

1.3

Identify or develop appropriate performance measurement indicators

1.4

Identify hazards and required controls associated with the process

2

Monitor and measure process efficiency

2.1

Monitor performance of process/equipment/raw material usage

2.2

Identify variations and divergence from trends

2.3

Identify factors inhibiting process efficiency

3

Participate in developing methods for improving process efficiencies

3.1

Analyse problems/areas for improvement in process efficiencies

3.2

Utilise appropriate problem-solving tools and techniques for identifying areas for improvement

3.3

Identify and take into account external factors

3.4

Identify required changes to process, standards and procedures

3.5

Recommend strategies for improvement to relevant personnel

4

Participate in implementing process improvement strategies

4.1

Implement developed strategies to improve process efficiency.

4.2

Monitor performance of changes

4.3

Evaluate results of changes

4.4

Report results to relevant personnel

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:

read and interpret information from a range of sources to identify production inefficiencies and strategies to minimise them

complete workplace forms and production reports

use problem-solving tools to identify strategies for improvements

apply operational knowledge to non-routine problems

communicate effectively with relevant personnel at all levels to:

identify and recommend improvement strategies

implement the strategies

evaluate and report the results of implementation.

Evidence must be provided that demonstrates knowledge of:

duty of care

organisation procedures

information systems and data collation

measures of process efficiency

hazards that may arise in the job/work environment, including:

their possible causes

potential consequences

appropriate risk controls

relevant equipment and operational processes.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project in an operational workplace. Where this is not possible or practical assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Determine issues that affect process efficiency

1.1

Investigate issues affecting output and quality

1.2

Determine potential/actual sources of wastage

1.3

Identify or develop appropriate performance measurement indicators

1.4

Identify hazards and required controls associated with the process

2

Monitor and measure process efficiency

2.1

Monitor performance of process/equipment/raw material usage

2.2

Identify variations and divergence from trends

2.3

Identify factors inhibiting process efficiency

3

Participate in developing methods for improving process efficiencies

3.1

Analyse problems/areas for improvement in process efficiencies

3.2

Utilise appropriate problem-solving tools and techniques for identifying areas for improvement

3.3

Identify and take into account external factors

3.4

Identify required changes to process, standards and procedures

3.5

Recommend strategies for improvement to relevant personnel

4

Participate in implementing process improvement strategies

4.1

Implement developed strategies to improve process efficiency.

4.2

Monitor performance of changes

4.3

Evaluate results of changes

4.4

Report results to relevant personnel

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Sources of information

Sources of information include one or more of the following:

yearly, monthly, weekly and daily production targets

business objectives and goals

control charts, run charts and graphs

enterprise manuals and procedures

equipment specifications

Identifying process inefficiencies

Identifying process inefficiencies requires consideration of one or more of the following:

equipment downtime

spillages

leaks

contamination

raw material quality

utilities usage

production quality, rejects and re-work

wasted materials and other resources

productivity issues

incorrect work allocation/priorities/planning

incorrect processes/procedures

Problems

Routine problems must be resolved by applying known solutions.

Routine problems are predictable and known solutions are drawn from one or more of:

procedures

training

remembered experience

Non-routine problems must be reported according to according to relevant procedures.

Non-routine problems must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts to:

determine problems needing action

determine possible fault causes

develop solutions to problems which do not have a known solution

follow through items initiated until final resolution has occurred

report problems outside area of responsibility to designated person

Non-routine problems are unexpected problems, or variations of previous problems and include one or more of the following:

non-routine process and quality problems

equipment selection, availability and failure

teamwork and work allocation problems

safety and emergency situations and incidents

Operational knowledge includes one or more of the following:

procedures

training

technical information, such as journals and engineering specifications

remembered experience

relevant knowledge obtained from appropriate people

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:

read and interpret information from a range of sources to identify production inefficiencies and strategies to minimise them

complete workplace forms and production reports

use problem-solving tools to identify strategies for improvements

apply operational knowledge to non-routine problems

communicate effectively with relevant personnel at all levels to:

identify and recommend improvement strategies

implement the strategies

evaluate and report the results of implementation.

Evidence must be provided that demonstrates knowledge of:

duty of care

organisation procedures

information systems and data collation

measures of process efficiency

hazards that may arise in the job/work environment, including:

their possible causes

potential consequences

appropriate risk controls

relevant equipment and operational processes.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project in an operational workplace. Where this is not possible or practical assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Investigate issues affecting output and quality 
Determine potential/actual sources of wastage 
Identify or develop appropriate performance measurement indicators 
Identify hazards and required controls associated with the process 

Forms

Assessment Cover Sheet

MSMSUP300 - Identify and apply process improvements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSMSUP300 - Identify and apply process improvements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: