List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element |
| |
1 | Identify the problem | 1.1 | Identify variances from desired operating/output parameters and quality |
| 1.2 | Define the extent, cause and nature of the problem by observation and investigation |
| 1.3 | State and specify the problem clearly |
2 | Determine fundamental cause of problem | 2.1 | Select problem-solving tool appropriate to the problem and the context |
| 2.2 | Identify possible causes based on experience and the use of problem-solving tools/analytical techniques |
| 2.3 | Develop possible cause statements |
| 2.4 | Determine fundamental cause |
3 | Determine corrective action | 3.1 | Consider all possible options for resolution of the problem |
| 3.2 | Consider strengths and weaknesses of possible options |
| 3.3 | Determine corrective action to remove the problem and possible future causes |
| 3.4 | Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures |
| 3.5 | Develop recommendations for ongoing monitoring and testing |
4 | Communicate recommendations | 4.1 | Prepare report on recommendations |
| 4.2 | Present recommendations to appropriate personnel |
| 4.3 | Follow up recommendations if required |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:
identify at least one (1) problem
analyse problem using at least one (1) analysis tool drawn from each of two (2) different groups of tools (basic, visual, process, business and organisation specific)
select the preferred solution
develop and use an implementation plan
communicate effectively with other personnel.
Evidence must be provided that demonstrates knowledge of:
relevant organisation procedures
risks, risk assessment and controls relevant to problem being analysed
targets and measures for output and quality
types and application of problem-solving tools/analytical techniques
relevant equipment and operational processes.
The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
The collection of performance evidence:
should occur over a range of situations which include typical disruptions to normal, smooth operations
will typically include a supervisor/third-party report focusing on the significance of the problem being addressed. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency
may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.
Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
Assessment in a simulated environment should use evidence collected from one or more of:
demonstration of skills
industry-based case studies/scenarios
‘what ifs’.
Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.