Assessor Resource
MSS403007A
Map an office value stream
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office-related value stream and ways to improve the ratio of value-add to non-value add within the value stream.
The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.
This unit assumes that one or more processes in the office have been mapped. (Refer to MSS403033A Map an operational process, for coverage of this skill).
For the purposes of this unit value-add refers to the relative value from the office-related processes used to achieve customer deliverables. For a more strategic evaluation of the value-add features of products/services offered to customers refer to MSS405002A Analyse and map a value stream and/or MSS405031A Undertake value analysis of a product or process costs in terms of customer requirements.
This unit of competency covers the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of waste.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)