Assessor Resource

MSS405012A
Manage workplace learning

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to a person responsible for management of the identification of skills needed by employees to undertake required work in implementing competitive systems and practices, including arranging for any required learning processes. The unit does not cover trainer and assessor skills.

This unit primarily requires the application of skills associated with communication, teamwork, problem solving, initiative and enterprise in order to assess and address skill needs in an individual and in the organisation. Planning and organising is required to ensure skill development meets the needs of the organisation and aspects of self-management and learning are required to ensure improvement of performance.

This unit of competency covers the skills and knowledge required to manage the learning and skill development for employees within an organisation implementing competitive systems and practices.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

identify the processes used and scope of products/ services supplied by the organisation and the deliverables expected by customers

relate processes and products/services to the competitive systems and practices implementation process and the stage of implementation

establish skill needs from processes/products and competitive implementation process in the organisation

use formal and informal channels of communication, including feedback mechanisms to assist in identification of skill needs

manage delivery and recording of training to ensure required skills are gained by employees.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to past and current skill development for employees

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

analysing the competitive operational techniques being implemented in the organisation and the stage of implementation, including establishing skill needs to support implementation

using formal problem solving procedures, such as root cause analysis (RCA)

analysing work procedures

developing formal and informal communication procedures with others in work area, team leaders and other employees relevant to competitive systems and practices changes

establishing sources of assistance in the organisation for people experiencing difficulty with competitive systems and practices changes

interpreting procedures and instructions relevant to own expertise for others

establishing key performance indicators (KPIs) for own work

Required knowledge

Required knowledge includes:

features and benefits of common competitive operational practices, including:

Just in Time (JIT) and kanban systems

preventative maintenance

5S housekeeping

continuous improvement processes (kaizen)

waste (muda) elimination

formal problem solving procedures (e.g. RCA)

standardised work

skill analysis methods or how to access skill analysis from relevant experts

skill development methods or how to access skill development programs from relevant experts

electronic and other systems to record and maintain training and skills records

formal qualifications and skill standards relevant to competitive systems and practices and the processes and products of the organisation

current processes and principles of operation sufficient to enable communication with others on the impact of competitive operational changes

sources of data on the processes and/or products of the organisation and implications for workplace learning

methods of determining own skill needs and developing skills, if required

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Stakeholders

Stakeholders may include:

team members

personnel officers

industrial officers

union delegates

production management

human relations management

financial management

engineering/technical personnel

Skill development arrangements

Skill development arrangements include:

formal vocational and education delivery by a registered training provider (RTO)

education and training delivery by a higher education provider

non-accredited on and off the job training by the organisation, equipment suppliers, industry associations, and so on

coaching and mentoring

self-directed learning

arrangements for recording skills gained by employees

Procedures

Procedures may include:

work instructions

standard operating procedures

formulas/recipes

batch sheets

temporary instructions and similar instructions provided for the smooth running of the processes in an organisation

good operating practice as may be defined by industry codes of practice (e.g. Good manufacturing practice (GMP) and responsible care)

government regulations

industrial relations requirements and any classification changes that result from the acquisition of higher level skills

Procedures may be:

written, verbal, computer-based or in some other format

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish range and stage of implementation of competitive systems and practices techniques in the organisation 
Consult with relevant stakeholders on skill requirements for effective implementation of competitive systems and practices techniques used in the organisation 
Ensure records/database of skill mix currently required by employees are maintained in accordance with procedures 
Re-assess and monitor the skills required by employees as organisation requirements change 
Consult with relevant stakeholders to predict any new/different skill requirements arising from changes to products, processes, equipment or work organisation 

Forms

Assessment Cover Sheet

MSS405012A - Manage workplace learning
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS405012A - Manage workplace learning

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: