Assessor Resource

MSS407005A
Undertake a qualitative review of a process change

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies intended for team leaders and people with a similar sphere of influence and scope of authority and responsibility and who have knowledge of competitive systems and practices, continuous improvement and locking in improvements. Where this is not the case the following units can be completed to supply the necessary skills:

MSS403001A Implement competitive systems and practices

MSS403002A Ensure process improvements are sustained

MSS403041A Facilitate breakthrough improvements

MSS403051A Mistake proof a production process.

This unit covers the skills required for a qualitative approach to the review of a process change. This unit reviews both intended and unintended consequences of change and the effectiveness of the implementation of the change. For a more quantitative review of a process change refer to MSS407003A Analyse process changes.

This unit is not intended to be applied to a technical or engineering review of a major capital expenditure or similar review.

While this unit covers a qualitative review, some basic mathematics may be required although not sophisticated statistical or mathematical analysis.

This unit may also be applied to service organisations applying competitive systems and practices principles.

This unit of competency covers the skills and knowledge required to review changes made in the operations systems, process or environment to ensure they result in improvement, that gains are maintained and that gains are used as a basis for further gains. The unit includes consensus decision-making and methods for capturing information on implemented changes, including quantitative and qualitative reports and informal talking to people to make sure gains are maintained and ways are found to build on them.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

determine and use appropriate qualitative research techniques

identify changes appropriate for qualitative research

undertake a qualitative review of a process change

gather information and undertake analyses over appropriate periods and ranges that will provide a valid basis for conclusions and recommendations

obtain a consensus view of the results of the change

determine the lessons to be learned and future improvements to be undertaken.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

determining and using qualitative research techniques appropriate for area of responsibility and relevant change process, including:

surveys

interviews

walking around (gemba walk)

structured and unstructured interviews

formal and informal interviews

review of organisation records

review of process ‘history’, such as might be obtained from a control panel or other process records

undertaking qualitative research on past performance of plant, operations, products and procedures

identifying trends and causal relationships and evidence offered by people consulted

communicating and explaining results of quantitative research with others across a range of numeracy and literacy levels

analysing views and reasons put forward by others on past performance and relating to evidence

analysing views and reasons put forward by others for future changes and improvements and forming recommendations

identifying key HSE strategies and risks for area of responsibility and identifying sources of expert assistance

preparing recommendations, submissions and presenting a case for future changes

Required knowledge

Required knowledge includes:

competitive systems and practices principles, processes and techniques

organisational goals, products and processes

qualitative research techniques, including:

surveys

interviews

walking around (gemba walk)

structured and unstructured interviews

formal and informal interviews

review of organisation records

review of process ‘history’ such as might be obtained from a control panel or other process records

workplace continuous improvement processes and procedures

variety of communication techniques, including:

face-to-face formal and informal interviews

surveys

telephone interviews

formal reports

presentations

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Codes of practice/standards

Where changes include areas covered by industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Change

Changes may:

be to equipment, operations, procedures or practice

arise from continuous improvement (or an improvement event or project)

may have been intended to make an improvement or to implement new products, technology or systems

include the implementation of a change

Changes do not include an engineering or technical review of a major capital expenditure or similar review

Initiation of change

A change may have been deliberately initiated to improve capability, deal with a problem, or a similar intended change. Where a change was not deliberately initiated then the causal factors for the change need to be identified and may include:

a drift in efficiency or quality

a change in materials, rate of supply, quality of supply, or, components which was being compensated for

a change in personnel which brought different practices

Stakeholders

Stakeholders may include:

work team members

value stream members

Qualitative research

Qualitative research aims to gather information that may not be apparent from quantitative analysis techniques including the why and how of events relating to the change process. Examples of information gathered include:

employee support for a change before and after the change

other stakeholder support

understanding of employees of the intended benefits and the situation after the change

customer support for change

testing of possible contingencies and scenarios in the change process, including non-conformances (e.g. impact of breakdowns and absences)

Prior situation

The prior situation would include an analysis of culture and value alignment between:

downstream and upstream members of the value stream and the organisation

management and employees

skills required versus skills possessed

process capability

process and plant/equipment performance

Intended benefits

Intended benefits include impacts on:

customer perceived value

stakeholders upstream and downstream

organisation personnel

process capability

plant/equipment reliability/performance

Results of change

The change may have resulted in:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

Results of change should include HSE changes

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify changes which have occurred 
Select a change or group of related changes to analyse 
Determine the initiation of the selected change 
Gather information on the situation within the organisation and along the value stream prior to the change 
Gather information on the implementation of the change 
Gather information on the intended benefits of the change 
Gather information on the situation within the organisation and along the value stream after the change 
Determine whether results of change have been constant or have changed over time 
Collate and prepare gathered information for distribution 

Forms

Assessment Cover Sheet

MSS407005A - Undertake a qualitative review of a process change
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Assessment Record Sheet

MSS407005A - Undertake a qualitative review of a process change

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Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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