Assessor Resource

MSS407013A
Review continuous improvement processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit is intended for team leaders and people with a similar sphere of influence/scope of authority and responsibility. It applies to individuals who are already familiar with change leadership in a competitive systems and practices environment through either previous study or industry experience. Where this is not the case MSS403010A Facilitate change in an organisation implementing competitive systems and practices may be completed to supply the necessary skills.

Skills covered by this unit apply to the review of existing continuous improvement processes in a team, area or department environment, or a small or medium sized enterprise (SME). This unit may also be applied to service organisations applying competitive systems and practices principles.

This unit of competency covers the skills and knowledge required to undertake the local level review and further development of an existing continuous improvement process.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

critically review existing or proposed continuous improvement processes

establish ongoing review processes, including setting and monitoring of KPIs

develop consensus for implementation of improvement plans

implement improvement plans.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

reviewing continuous improvement in a variety of contexts (e.g. supportive and non-supportive team environments)

undertaking self-directed problem solving and decision-making

communicating across all levels in the organisation

analysing current state/situation

analysing workplace strategy and vision statements and principles and linking these to current processes, performance and indicators

Required knowledge

Required knowledge includes:

competitivesystems and practices tools, including:

value stream mapping

5S

Just in Time (JIT)

mistake proofing

process mapping

establishing customer pull

kaizen and kaizen blitz

setting of KPIs/metrics

identification and elimination of waste (muda)

methods of determining competency gaps in team members

continuous improvement processes, including implementation, monitoring and evaluation strategies

types of KPIs and their impacts on performance

relationship between service departments (e.g. maintenance and continuous improvement in a production or operational environment)

difference between breakthrough improvement and continuous improvement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented should be at least neutral, or preferably beneficial, in their impact on HSE

Relevance

Relevance of KPIs includes:

appropriateness (did they lead to/encourage desirable performance?)

currency (are they still encouraging desirable performance?)

unintended consequences (do they lead to outcomes which are not desirable, even if some performance is desirable?)

signal/noise (is the balance between desirable and undesirable outcomes strong and positive?)

Compare outcomes

Outcomes include comparing:

cost/benefit

timing

value stream implications

HSE issues

process reliability issues

benefit to customer/perceived customer benefit

Required resources

Required resources include:

plant

materials (e.g. raw materials, components, work in progress and other consumables)

energy (e.g. heating, cooling and fuel)

people

skills

finances

feedback/visual enterprise resources

measuring equipment

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review performance against current key performance indicators (KPIs) 
Review KPIs for ongoing relevance 
Review current state of continuous improvement processes 
Audit health, safety and environment (HSE) changes as a result of continuous improvement activity 
Analyse problems to determine root cause 
Identify areas for improvement to KPIs and continuous improvement processes 

Forms

Assessment Cover Sheet

MSS407013A - Review continuous improvement processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Date:

Assessment Record Sheet

MSS407013A - Review continuous improvement processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Signature:

Date:

Student signature:

Date: