Assessor Resource
MSS408007A
Develop problem solving capability of an organisation
Assessment tool
Version 1.0
Issue Date: April 2024
This unit is intended for organisation leaders/managers and people with a similar sphere of influence and scope of authority and responsibility. It applies where problem solving is already routine in the organisation and improving individual and organisational problem solving capability has been accepted as part of the organisation’s improvement processes.
The unit applies to individuals who are already familiar with formal problem solving processes. Where this is not the case the following units may becompleted to supply the necessary skills:
MSS402080A Undertake root cause analysis
MSAPMSUP390A Use structured problem solving tools.
For high level complex problem solving skills refer to MSS407012A Lead a problem solving process to determine and solve root cause.
This unit may also be applied to service organisations applying competitive systems and practices principles.
This unit of competency covers the skills and knowledge required to develop problem solving skills of individuals within an organisation and as a consequence the problem solving capability of the organisation as a whole. The unit does not supply the skills to undertake formal problem solving on individual problems.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)