Assessor Resource

MTMBUS705A
Develop and manage international business operations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to leaders or managers who perform or oversee the business functions of an enterprise within an international business context.

The unit may relate to a small to medium size enterprise or a significant business unit within a large enterprise.

Business leaders and managers must be able to understand and respond to the international environment within which a business operates and the factors which affect business activity.

This unit covers the skills and knowledge required to operate businesses in increasingly international contexts. The unit brings together many of the functional aspects of business and operationalises them in an international business environment and context.

No licensing, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of the key concepts of international business and how to apply them within an enterprise

capacity to effectively integrate international business challenges and opportunities within and across functional areas of business

knowledge of key trends in international business.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

competence is consistently demonstrated over time, and over a range and variety of complex tasks/projects and situations

access to resources normally used in the workplace, such as organisational policies and procedures, and relevant legislation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

series of workplace activities and projects developed and implemented as part of the organisation's business development and management

review of applied projects and learning activities, such as reports and case studies

direct observation of contextual application

oral or written questioning to assess knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example, with other units in the qualification in which this unit is packaged.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

use analytical skills to identify potential risks and opportunities, and assess market dynamics

use culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

make decisions

use interpersonal skills to:

maintain appropriate relationships with colleagues

establish trust

value and be open to, the opinions of others

work as part of a team

listening actively

demonstrate cultural sensitivity

negotiate effectively

use planning and organisation skills to develop and implement business strategies

use problem-solving, initiative and enterprise skills to seek and develop international business opportunities

use research skills to identify trends and international business opportunities

manage risk

use a range of tools to monitor business performance

Required knowledge

Knowledge of:

relevant legislation, codes of practice and standards that affect international business

nature and scope of international business

international trade and investment theory

international monetary system and balance of payments

foreign exchange and financial markets

national trade and investment policy

co-operation between nations: legal and political forces

cultural-interpersonal relations and human resource management

strategic management

modes of entry and strategic alliances

organisational design and control

international marketing and operations management

international finance, accounting and taxation

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance data may include:

accidents

complaints

coverage

faults

penetration

production time and cost

profitability

sales

share

warranties.

Areas of the business may include:

finance

marketing

overseas representatives or branches of the organisation

personnel

production.

Trends and developments may include:

changes in technology

demographic trends

ecological/environmental trends

economic trends (local, regional, national and international)

government activities (e.g. interest rates and deregulation)

industrial trends

political events (e.g. wars, internal conflicts and forthcoming elections)

social and cultural factors.

Comparative international market information may include:

benchmarking against Australian performance

best practice information

inter-firm comparison data

international benchmarking.

Sources may include:

business advisory services

commercial sources of market intelligence provided by specialists and consultants

databases

financial institutions

information from Austrade and state/territory government agencies, and chambers of commerce

internet

new networking opportunities

official statistics

peers

professional/trade associations and publications.

Capabilities and resources may include:

situational factors:

24-hour operation

age and life of business equipment

capacity of equipment relative to current output

communications

competence of staff relative to business needs

human and financial resources

industrial relations climate

level of technology

location/position

transport distribution channels

intangibles:

brand

'feel good' factor

image

perceived quality or value

service

social acceptability

style.

Opportunities may include:

consideration of applications and costings for trademarks, patents and standards accreditation

cooperative ventures

extending, expanding or otherwise changing an existing business

franchising

joint ventures

new products or services for existing markets

new products or services for new international settings or within other regions of existing international settings

potential for greater penetration of existing markets with existing products or services

strategic alliances.

Legal, ethical and environmental constraints may include:

Australian, international and local context of legal and ethical obligations

codes of practice

cultural expectations and influences

ethical principles

legislation

policies and guidelines

regulations

social responsibilities (e.g. protection of children and environmental issues)

societal expectations.

Positioning strategies may include:

competitive positioning

conspicuous positioning

image perceptions

market follower positions

market leader positions

me-too positioning

prestige and exclusive positioning

repositioning

service positioning

value positioning.

Marketing requirements may include:

business-to-business marketing

direct marketing

ideas marketing

marketing of goods

public sector marketing

services marketing

telemarketing.

International finance regulations may include:

Australian government regulatory authorities

international organisations and bodies

regulatory authorities in overseas countries.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Core activities, customer base, business values and current business direction are confirmed. 
Performance data from all areas of the business is reviewed to identify strengths, weaknesses and critical success factors relevant to international business activity. 
Trends and developments having an impact on international business activity are identified and analysed for their potential impact on the business. 
Comparative international market information is gathered and analysed as a basis for reviewing business performance. 
Market intelligence is gathered from available sources and documented. 
Current capabilities and resources are identified and assessed to identify areas for improvement or exploitation within international markets. 
International market performance of existing and potential competitors and their products or services is analysed to identify potential opportunities or threats within international business markets. 
Legal, ethical and environmental constraints of the international market are identified and analysed for their effect on international business activity. 
Current and emerging needs in international markets that link positively to the business's strengths or capabilities are identified. 
The needs of the business in terms of changes required to address an international market opportunity are identified. 
Available international business positioning strategies are identified and a strategy chosen to meet marketing requirements and the consumer profile, including the culture of profiled groups. 
A positioning implementation plan is developed in accordance with organisational requirements. 
International business options are identified and strategies for products, pricing, sourcing, logistics, promotion and distribution developed. 
The international business payment, investment capital, accounting and taxation issues, options and proposed strategies are identified. 
Financial compliance requirements associated with international business activity are identified for relevant international finance regulations. 
Documentation requirements for export are identified and prepared. 
The investment, trade, financial, taxation and workforce risks in the international business operation are identified and contingency strategies developed. 
Operational plans to address the international business activity are developed or amended in accordance with organisational requirements. 

Forms

Assessment Cover Sheet

MTMBUS705A - Develop and manage international business operations
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

MTMBUS705A - Develop and manage international business operations

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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