Assessor Resource

MTMCOR205A
Communicate in the workplace

Assessment tool

Version 1.0
Issue Date: April 2024


This unit can be used as part of a meat establishment workplace induction program introducing the employee or student to the industry and workplace communication requirements.

This unit covers the skills and knowledge required to carry out workplace communication practices. It includes the competencies to identify the enterprise's communication channels, use communication skills to undertake and complete workplace requirements, and contribute to positive workplace relations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.

These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.

Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.

All assessment must be conducted against Australian meat industry standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competency must be demonstrated in the workplace and over a period of time.

Context of and specific resources for assessment

Assessment may involve simulation or actual demonstration of competency.

Method of assessment

Recommended methods of assessment include:

assignment

quiz of underpinning knowledge

simulation

workplace demonstration

workplace project

workplace referee or third-party report of performance over time.

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.

Guidance information for assessment

A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

copy and record workplace information accurately in routine formats and proformas, where appropriate

demonstrate effective communication techniques with supervisors and colleagues

demonstrate the exchange of relevant routine information with others to:

explain issues or problems

meet quality and food safety requirements

offer suggestions for improvement

reach conclusions

describe forms of feedback provided to colleagues and key personnel

participate in, and contribute to, meetings and discussions

read written information and write to a level typically required in the workplace

take action to improve own work performance as a result of self-evaluation, feedback from others, or in response to changed work practices or technology

use appropriate communication styles when:

negotiating sensitive issues

obtaining views and information from others

working with cultural, social and ethnic groups

Required knowledge

Knowledge of:

roles of key personnel in the workplace

sources of information relevant to own work, including occupational health and safety (OHS), regulatory, work instructions and workplace requirements

workplace standards of behaviour

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communication may be:

in English

in languages other than English

spoken, written, non-verbal and include signs and signals

with people from a range of cultural, social and ethnic backgrounds or with colleagues, superiors, customers, clients and external parties

information relating to own work, including:

AUS-MEAT language charts

codes of practice

customer service standards

diagrams

grading specifications

Hazard Analysis Critical Control Point (HACCP) charts

industry and agency newsletters

inspection schedules

labels and tags

messages

notices

orally provided information

orders

packaging, loadout and repackaging documentation

policies

posters

pricing schedules and tickets

procedures

sample data

scales and dials in analogue or digital formats

voltage meters and readings

work instructions.

Audience may include:

business associates

clients

colleagues

customers

external parties

superiors.

Workplace information may be:

in English

in everyday workplace language, including some mathematical language

in languages other than English

presented in routine proformas using accurately copied information, symbols, numbers, abbreviations, codes and sketches

presented orally

provided visually (e.g. video, OH&S signs, symbols and other pictorial presentations)

routine, simple and brief.

Written information may include:

any written information relevant to own work requirements

job requirements

messages

policies

procedures

reports

work instructions.

OH&S requirements may include:

enterprise OH&S policies, procedures and programs

OH&S legal requirements

personal protective equipment (PPE) which may include:

coats and aprons

ear plugs or muffs

eye and facial protection

head-wear

lifting assistance

mesh aprons

protective boot covers

protective hand and arm covering

protective head and hair covering

uniforms

waterproof clothing

work, safety or waterproof footwear

requirements set out in standards and codes of practice.

Regulatory requirements may include:

Export Control Act

Federal, state and territory regulations regarding meat processing

hygiene and sanitation requirements

relevant Australian Standards

relevant regulations

requirements set out in AS 4696:2007 Australian Standard for Hygienic Production and Transportation of Meat and Meat Products for Human Consumption.

Workplace requirements may include:

enterprise-specific procedures

OH&S requirements

Quality Assurance (QA) requirements

Standard Operating Procedures (SOPs)

the ability to perform the task to production requirements

work instructions.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Problems are solved by communicating with others. 
Information is exchanged to perform workplace tasks and take appropriate action. 
Spoken and written reports (where applicable) are provided clearly and promptly. 
Organisational structure of the workplace, mission statements and strategic plan are identified. 
Key personnel and their roles in the organisation are identified. 
Role of trainees is identified. 
Communication styles of cultural, social and ethnic groups are recognised and considered. 
Appropriate communication style for context, audience and purpose is applied. 
Regulatory and workplace ethical standards are considered in verbal and non-verbal communications. 

Forms

Assessment Cover Sheet

MTMCOR205A - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MTMCOR205A - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: