Ability to: apply appropriate communication skills to facilitate resolution of issues and manage conflict to resolve disagreements or disputes apply interpersonal skills including appropriate questioning, listening and feedback techniques maintain currency of knowledge and techniques through informal learning, regular professional development or personal research ensure that appropriate behaviour or procedures are consistently observed by all personnel in the work area ensure that new recruits have adequate opportunities to learn, apply and practice new skills and knowledge ensure that relevant and appropriate information is available to new recruits in the work area to describe behaviour and performance expectations. This includes information on policies and procedures, corporate values and production targets or work outcomes required of the work role establish effective relationships with new recruits in the work area foster effective teamwork by recognising and utilising the strengths of individuals identify and apply relevant Occupational Health and Safety (OH&S), regulatory and workplace requirements identify legal requirements and responsibilities of self and the company in managing new recruits identify and conform with enterprise and employee obligations under industrial arrangements and training agreements relating to the provision of (workplace) training investigate causes of poor or unacceptable work performance in consultation with new recruits model behaviour consistent with company policies and procedures monitor individual performance, identify performance gaps and develop strategies in consultation with human resources personnel monitor progress towards achieving agreed conduct and/or performance improvements plan and undertake structured feedback or appraisal of new recruits provide regular feedback to new recruits to foster confidence and appropriate workplace behaviours take action to improve own work practice as a result of self-evaluation, feedback from others, or changed work practices, regulations or technology |