Ability to: analyse complex statistical data and prepare corrective responses to non-conformances and variations identified in the data, relevant to enterprise quality systems and operations apply quality concepts and tools to problem solving and the development of quality data collection, data management systems and analysis strategies apply substantial product and process knowledge to the development of the quality system and the interpretation of quality data apply relevant communication and mathematical skills communicate quality goals, requirements and findings to stakeholders in formats and styles appropriate to the context and purpose develop quality policies for the enterprise in consultation with senior management and other stakeholders develop consultative and feedback procedures and opportunities for identification and resolution of quality issues and problems develop continuous improvement processes and team building using the 'plan, do, check, act cycle' consult, negotiate with and report to regulatory authorities openly and promptly, consistent with enterprise ethical standards, including the notification of breaches and the preparation of non-compliance reports develop workforce commitment, capability and responsibility for the quality system, including identifying, negotiating and scheduling training, inclusion of responsibilities and duties relating to quality system implementation and integration in all job descriptions and work instructions, clear communication of responsibilities and requirements, delegation of tasks and responsibilities and inclusion of the workforce in consultative and continuous improvement processes ensure the quality system meets legislative and regulatory requirements exercise judgement, pragmatism and quality knowledge in the management and resolution of quality issues and problems identify and apply relevant Occupational Health and Safety (OH&S) and workplace requirements identify appropriate monitoring systems and strategies to support the enterprise quality system identify, research and update sources of quality information and advice, including technical and regulatory information to support enterprise quality system lead personnel (e.g. Hazard Analysis Critical Control Point (HACCP) team, management, quality team, meat inspection team, laboratory, maintenance teams, processors and operators) in the implementation and improvement of the quality system monitor and analyse the costs of the quality system, including prevention costs, appraisal costs, total quality costs and failure costs monitor and certify processes and product to meet third -party requirements (e.g. importing country, public health requirements and customers) oversee audit processes (internal and external), act on audit findings and provide feedback to personnel for improvement of the system oversee the preparation for third party certification (where appropriate) plan and resource the enterprise training strategy, consistent with regulatory requirements, to assist personnel at all levels in the implementation of the quality system prepare and sign off quality policies, manuals and documentation for the enterprise, including the preparation and updating of preventative, corrective and responsive procedures and strategies, supplier criteria and specifications, supplier and contractor audit requirements prepare quality implementation plans, identifying goals, key personnel and areas, resources, strategies, timelines and milestones present reports according to legal and enterprise requirements resolve customer complaints promptly and provide corrective action responses use appropriate questioning, observation, listening and recording skills in the collection and monitoring of quality data where quality systems are based on HACCP principles or Good Manufacturing Practice (GMP), explain these principles and the implications for the enterprise quality system. |