Assessor Resource

PMAOMIR575B
Coordinate welfare support activities in response to an incident

Assessment tool

Version 1.0
Issue Date: March 2024


Key aspects of the competence include:

establishing effective welfare support systems

ensuring that welfare support systems are effective in operation and focus

establishing workable linkages between welfare and other aspects of organisational life

The person may:

deal sympathetically with family members

ensure that family members are aware of the range of support services available

assist family members to obtain those services

make recommendations to the organisation concerning changes or improvements to the system

The person would typically be a member of a senior management team during an incident situation. While there may be occasion to act independently, he/she is expected to liaise with other members of the team as necessary.

This unit covers the competencies required by a person to oversee and coordinate all welfare support activities in response to an incident. It involves setting up the necessary logistics and ensuring that work is carried out in accordance with legislation, company welfare program and associated procedures.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment for this unit of competency will be by way of simulation or under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which can include a variety of incident circumstances.

Simulations must, as closely as possible, approximate actual incident conditions and should be based on the actual facility. Assessments should include walk throughs of the relevant competency components and may include the use of case studies/scenarios and role plays.

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what-if' scenarios both in the facility (during demonstration of normal operations and walk throughs of abnormal operations) and off the site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate responsive action. The emphasis should be on the ability to deal effectively with the incident or to contribute effectively to the recovery from the incident.

Consistent performance should be demonstrated. In particular, look to see that:

assessment of logistical requirements is based on a sound understanding of welfare support activities

acquisition or setting up of logistical requirements is in accordance with procedures

steps are taken to ensure that all welfare support activities are in accordance with procedures and promote a positive image of the company

appropriate consultations with team members or appropriate personnel are conducted as necessary

issues arising from welfare support activities within area of responsibility are resolved appropriately

issues outside of area of responsibility arising from welfare support activities are referred to appropriate personnel and followed through until resolution has been reached

actions taken do not inhibit recent incident response effectiveness or further contribute to the incident

the safety and/or successful recovery of persons affected by the incident is afforded priority in the actions taken

appropriate documentation, including reports, journal entries, logs and/or clearances are completed in accordance with procedures

These assessment activities should include a range of problems, including new, unusual and improbable situations which may have been generated from past workplace incident history, incidents in similar workplaces around the world, hazard analysis activities and/or similar sources.

Context of and specific resources for assessment

Assessment will require (1) access to an accurately simulated environment or (2) a suitable method of gathering evidence of responding ability over a range of situations. A bank of scenarios/case studies/what-ifs and a bank of questions to probe the reasoning behind the observable actions will likewise be required.

Method of assessment

In all environments it may be appropriate to assess this unit concurrently with relevant units.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

Competence includes the ability to isolate the causes of problems within the incident response system and to be able to distinguish between causes of problems indicated by:

lack of effective communication with family members

confusion or misunderstandings concerning welfare service provision

contradictory or misleading information

internal confusion or obfuscation by sectors of the organisation.

Required knowledge

The knowledge referred to in the Evidence Guide for this unit includes:

company incident response structures and operations

the individual's own role within the incident response structure, including its parameters, boundaries and/or limitations

company welfare program and associated procedures

company legal responsibilities to those affected by the incident

rights and responsibilities of those affected by the incident

company security, confidentiality and communication requirements

reporting procedures of the organisation.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

Logistical requirements may include:

call centre

setting up a team of appropriate workers to assist

quick access to relevant files and documents

arrangements with external agencies

financial requirements

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.

Relationship to Major Hazard Facility Legislation

Organisations within the Chemical, Hydrocarbons and Oil Refining industries may find themselves falling under the provisions of various Major Hazard Facilities legislation. In developing this unit consideration has been given to the requirements of Sections 8 and 9 of the National Standard for the Control of Major Hazard Facilities [NOHSC:1014(2002)] and the National Code of Practice for the Control of Major Hazard Facilities [NOHSC:2016(1996)].

This unit will assist individuals to meet some of their obligations under the relevant State or Territory legislation. Responsibility for appropriate contextualisation and application of the unit to ensure compliance however, remains with the individual organisation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ascertain details and circumstances and state of affected employees affected by the incident 
Accurately and promptly relay relevant information to families of affected employees 
Supply appropriate and timely situational reports when necessary 
Determine the logistical requirements to effectively carry out welfare support activities 
Acquire and set up logistical requirements in accordance with procedures 
Ensure that all workers conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident and promote a positive image of the company 
Coordinate proper documentation of results of welfare support activities 
Determine issues arising from welfare support activities 
Address issues when within the area of responsibility 
Relay issues outside the area of responsibility to the appropriate personnel for action 
Follow through issues until final resolution has been reached 
Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues 
Conduct consultations to assess the effectiveness of welfare support activities 
Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities 

Forms

Assessment Cover Sheet

PMAOMIR575B - Coordinate welfare support activities in response to an incident
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PMAOMIR575B - Coordinate welfare support activities in response to an incident

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: