Assessor Resource

PMAOMIR650B
Manage a crisis

Assessment tool

Version 1.0
Issue Date: April 2024


In a typical scenario, a person would establish and manage the implementation of crisis management and intervention strategies which can be used to reduce the risk to the organisation's personnel, other responders, commercial, reputation and contractual assets during incidents. A crisis is defined as an incident of a magnitude that affects the integrity and effectiveness of the organisation or is liable to cause a significant problem to the business.

Key aspects of the competence include:

minimising escalation of the crisis

establishing contingency plans for dealing with the crisis

sourcing and managing of resources required

manage communication within and outside the organisation

optimise the organisational response to minimise impact of the crisis

The individual may:

ensure that organisational response is appropriate

use communication skills to deal with stakeholders' concerns

Generally the person would be in control of personnel during an incident. At all times they would be liaising and cooperating with other members of the management, other teams and possibly external organisations.

This unit covers the competency to participate as a crisis management team member and manage the organisation through a crisis. It applies to a person who would typically be a manager/senior manager for the organisation.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment for this unit of competency will be by way of simulation or observation under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which can include a variety of incident circumstances.

Simulations must, as closely as possible, approximate actual incident conditions and should be based on the actual facility. Assessments should include 'walk throughs' of the relevant competency components and may include the use of case studies/scenarios and role plays.

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what-if' scenarios both in the facility (during demonstration of normal operations and walk-throughs of abnormal operations) and off the site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate responsive action. The emphasis should be on the ability to deal effectively with the incident or to contribute effectively to the recovery from the incident.

Consistent performance should be demonstrated. In particular look to see that:

the crisis is assessed adequately

the appropriate crisis management plan is implemented

contingency planning is practiced

obtaining and recording of relevant information is adequate

post crisis recovery is initiated

the crisis is critically analysed to improve future performance

These assessment activities should include a range of problems, including new, unusual and improbable situations which may have been generated from past workplace incident history, incidents in similar workplaces around the world, hazard analysis activities and/or similar sources.

Context of and specific resources for assessment

Assessment will require (1) access to an accurately simulated environment in the absence of an on-site incident environment, or (2) a suitable method of gathering evidence of responding ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions that will be used to probe the reasoning behind the observable actions.

Method of assessment

In all facilities it may be appropriate to assess this unit concurrently with relevant PMAOMIR units.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

Competence includes the ability to isolate the causes of problems within the incident response system and to be able to distinguish between causes of problems indicated by:

inappropriate or lack of contingency planning

lack of commitment by the organisation to training and incident response exercises

deviations from standard operating procedures or incident response plans

"loss" of personnel in either practices or incidents

strategic failures in communications.

Required knowledge

Competence includes an understanding of the organisation's crisis management procedures to the level needed to manage the response and recognise and resolve problems. In particular it includes knowledge of:

crisis management plans

crisis management principles

contingency planning

hazards (physical, regulatory and business) arising from typical crises

stock market and shareholder reactions

regulatory agency obligations and expectations

media response policies, practices and procedures

welfare obligations and responses.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This unit of competency covers the management of a crisis within the organisation that may include:

fire, explosion

loss of containment, eg gas leaks, spills

damage to facilities, eg accidents, crashes, aircraft

natural disasters, eg cyclones, wind, rain, earthquake, flood

other, eg riot, civil unrest, terrorism

threats to supply, eg raw materials interruption, energy or services supply.

Communications systems may include:

any form of communication, eg direct, telephone, two-way radio, pager, computer, electronic mail, operating logs, intercoms.

Assessment of the crisis may include:

any aspect which affects the management of the situation, eg:

type of incident

risk to life, property and environment

hazards

capability of assigned personnel

adequacy of allocated equipment

information gathered from existing plans/databases,

forecasts

meteorological profiles.

Constraints that may impede the response to the crisis need to be considered and may include:

legislation, organisation procedures

resources, eg time, financial, personnel, organisational

prevailing weather, seasonal factors

restrictions on duration of work or the conditions under which personnel may be employed

sacred sites, other areas of environmental and cultural significance, wilderness areas, hazardous areas, other restricted areas.

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.

Relationship to Major Hazard Facility Legislation

Organisations within the Chemical, Hydrocarbons and Oil Refining industries may find themselves falling under the provisions of various Major Hazard Facilities legislation. In developing this unit consideration has been given to the requirements of Sections 8 and 9 of the National Standard for the Control of Major Hazard Facilities [NOHSC:1014(2002)] and the National Code of Practice for the Control of Major Hazard Facilities [NOHSC:2016(1996)].

This unit will assist individuals to meet some of their obligations under the relevant State or Territory legislation. Responsibility for appropriate contextualisation and application of the unit to ensure compliance however, remains with the individual organisation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess crisis and probable implications 
Identify and monitor secondary threats to situation 
Assess and evaluate data to determine process/system status 
Receive, collate and assess external information 
Identify probable cause of crisis from available information and resources 
Identify, allocate and confirm roles of personnel in the crisis management process. 
Identify appropriate contingency plans for the organisation 
Identify additional resources required 
Coordinate the development of alternative contingency plans to cater for variations in the crisis. 
Activate communication systems 
Establish communication with appropriate stakeholders, including customers and suppliers 
Activate reporting processes and ensure continuous monitoring and evaluation of incident 
Establish/activate command and control facilities. 
Conduct a risk assessment of all factors impacting upon the response 
Conduct an initial assessment of resources required 
Identify constraints which may impede the response 
Identify and assess initial response options. 
Identify appropriate crisis management plan(s), including contingency plans if required 
Manage response in accordance with plan and available personnel/equipment 
Prioritise responses taking into account needs of stake holders 
Modify plan and deploy additional resources as required 
Monitor, evaluate and adjust restoration strategies as required. 
Ensure recording occurs in a timely manner 
Record and analyse feedback from stakeholders/ witnesses 
Identify and record root cause/cause tree of crisis 
Generate and distribute required reports and findings to appropriate personnel. 
Account for and demobilise resources 
Initiate post incident recovery 
Evaluate and document effectiveness of operations 
Debrief all relevant people 
Recommend improvements to the crisis management process 

Forms

Assessment Cover Sheet

PMAOMIR650B - Manage a crisis
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PMAOMIR650B - Manage a crisis

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: