Assessment context and methods
Assessment for this unit of competency will be on an operating plant. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which will include disruptions to normal, smooth operation.
Simulation or case studies/scenarios may be required to allow for timely assessment of parts of this competency unit (eg, those parts of element 3 referring to dealing with customers). Simulation should be based on the actual plant and will include 'walk-throughs' of the relevant competency components. Simulations may also include the use of case studies/scenarios and role plays.
Critical aspects
Competence must be demonstrated in the ability to recognise situations requiring action and then in implementing appropriate corrective action. Consistent performance should be demonstrated. In particular look to see that:
concrete is delivered in full, on time and in specification
there are good relations with the customers
there is good liaison with the batching plant.
These aspects may be best assessed using a range of scenarios/case studies/what ifs as the stimulus, with a walk-through forming part of the response. The assessment activities should include responding to a range of problems.
Resource implications
Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios/case studies/what ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.
Other assessment advice
This unit may be assessed in conjunction with:
PMCSUP280A Manage conflict at work
PMCSUP281A Deliver customer service.
Individual enterprises may choose to add prerequisites and corequisites relevant to their processes.
Essential knowledge
Knowledge and understanding of the equipment sufficient to recognise problems and the appropriate action to be taken.
Knowledge of the enterprise's procedures and relevant regulatory requirements along with the ability to implement them within appropriate time constraints and in a manner relevant to the operation of the equipment.
Competence includes the ability to:
apply and/or describe:
relationship between mixing time/water cement ratio and product quality
importance of slump
quality procedures
handling techniques to maintain quality
communicate with customers
determine, and meet customer requirements
as is relevant to the practical operation of the equipment.
Key competencies
1 | 2 | 3 | 4 | 5 | 6 | 7 |
Collect, analyse&organise information | Communicate ideas and information | Plan and organise activities | Work with others&in teams | Use mathematical ideas and techniques | Solve problems | Use technology |
2 | 1 | X | 1 | 1 | 1 | 1 |