Assessor Resource

POLAUX014
Promote engagement in a policing environment

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to engage with communities in a policing environment, focusing on demonstrating relationship building skills, building consensus among stakeholders and using communication options.

This unit applies to those working as community policing staff, in metropolitan and/or remote areas.

The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to customer service, codes of ethics and conduct and anti-discrimination.

Those undertaking this unit would demonstrate autonomy, judgement and limited responsibility within established parameters. They would complete routine and non-routine tasks in an unpredictable context.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess agency information to identify key messages that meet the needs of a community or community group.

1.2 Protect the security of agency, community and individual information with consideration for level of risk and potential impact.

1.3 Apply engagement techniques to inform a specific target audience.

1.4 Communicate key messages in a clear, concise and accurate manner.

1.5 Evaluate engagement options to determine option best suited to a specific community.

2. Build relationships

2.1 Identify key community members and other stakeholders to initiate and facilitate engagement.

2.2 Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery.

3. Build consensus

3.1 Identify potential conflicts taking into account community and stakeholder needs and perceptions.

3.2 Mediate and negotiate to support collaboration and mutual solving between community and stakeholders.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

building positive relationships with members of communities

identifying cultural diversity issues and challenges

identifying the needs and expectations of communities

demonstrating mediation and negotiation skills to support collaboration and mutual solving between community and stakeholders

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional customer service charters, codes of ethics and codes of conduct

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess agency information to identify key messages that meet the needs of a community or community group.

1.2 Protect the security of agency, community and individual information with consideration for level of risk and potential impact.

1.3 Apply engagement techniques to inform a specific target audience.

1.4 Communicate key messages in a clear, concise and accurate manner.

1.5 Evaluate engagement options to determine option best suited to a specific community.

2. Build relationships

2.1 Identify key community members and other stakeholders to initiate and facilitate engagement.

2.2 Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery.

3. Build consensus

3.1 Identify potential conflicts taking into account community and stakeholder needs and perceptions.

3.2 Mediate and negotiate to support collaboration and mutual solving between community and stakeholders.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

building positive relationships with members of communities

identifying cultural diversity issues and challenges

identifying the needs and expectations of communities

demonstrating mediation and negotiation skills to support collaboration and mutual solving between community and stakeholders

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional customer service charters, codes of ethics and codes of conduct

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess agency information to identify key messages that meet the needs of a community or community group. 
Protect the security of agency, community and individual information with consideration for level of risk and potential impact. 
Apply engagement techniques to inform a specific target audience. 
Communicate key messages in a clear, concise and accurate manner. 
Evaluate engagement options to determine option best suited to a specific community. 
Identify key community members and other stakeholders to initiate and facilitate engagement. 
Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery. 
Identify potential conflicts taking into account community and stakeholder needs and perceptions. 
Mediate and negotiate to support collaboration and mutual solving between community and stakeholders. 
Assess agency information to identify key messages that meet the needs of a community or community group. 
Protect the security of agency, community and individual information with consideration for level of risk and potential impact. 
Apply engagement techniques to inform a specific target audience. 
Communicate key messages in a clear, concise and accurate manner. 
Evaluate engagement options to determine option best suited to a specific community. 
Identify key community members and other stakeholders to initiate and facilitate engagement. 
Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery. 
Identify potential conflicts taking into account community and stakeholder needs and perceptions. 
Mediate and negotiate to support collaboration and mutual solving between community and stakeholders. 

Forms

Assessment Cover Sheet

POLAUX014 - Promote engagement in a policing environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

POLAUX014 - Promote engagement in a policing environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: